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#70609
Stefan Bolboceanu
Participant

Hi Anna – @fervous,

After a long testing day, I managed to identify what causes the issue with the free delivery order (threshold). Please see below:

The free shipping order (the shipping threshold) is not working when:

1. Default national delivery (The default shipping fee within your country, this can be overridden on a per product basis. If no value is provided and neither is set to be free/disabled, it will default to the admin setting of £5.00) is left blank without an actual figure.
If I am ordering below the threshold I am charged the default rate of £5. If the total order value is over the free shipping order threshold, the default shipping fee remains there.
If I enter 5 in the Default national delivery tab (which is exactly the same as the default fee of £5) when the total order value is over the threshold , the shipping is free (is calculated in the right way)

2. The “Charge once per product for national shipping, even if more than one is purchased.” is ticked.
If the option is not ticked, the free shipping order is calculated in the right way.

I’ve tested the website with both of the above activated in the same time and even with each one of them separately and the free shipping was still there after going over the threshold.
I am very certain these are the cause of the issues!!!

Just to let you know I removed the custom code before testing. In theory you should be able to replicate the issue on your dev site.

Looking forward to hearing from you.

Thanks
Stefan