Submit a Support Ticket

 

  1. Try these first! The checklist below fixes 99.98128% of problems. ๐Ÿ™‚
  2. Follow our quick debug guide that actually works
  3. Have you searched the forums yet? We answer the same questions pretty much every day because people don’t search first
  4. Have you searched Google yet? Really, they have a better search than our forums, soooooo. Google “WC Vendors ” and that can surprise you with one click results sometimes
  5. Have you visited our KnowledgeBase which is packed full of tips and tricks. You will find user manuals for Pro, Free, Stripe, as well as dozens of helpful articles
  6. Have you checked your wp-admin > WooCommerce > System Status page? If you see RED, that means there is a problem. Fix the problem and test again.
  7. This form is only for PAID products. Do not use this form to request support on our free products. Please submit your requests on the WordPress.org forums –ย https://wordpress.org/support/plugin/wc-vendors. We respond there just as fast as we respond to help tickets, we arent trying to get rid of you! ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚
  8. Please only submit your help requests in English. We cannot speak other languages. Thanks!

Thanks for reading this entirely. We reply to support requests quickly, the more information you tell us up front even if you don’t think its useful, will help us answer you more accurately and faster!

 

Please provide the order number from when you purchased the product. You can find this under My Account > My Orders

Please provide your license key for the relevant product. This can be found on My Downloads

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