NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
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- This topic has 9 replies, 3 voices, and was last updated 7 years, 1 month ago by
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Hello,
Please let me know how I should activate my license key as it’s showing Deactivated/ Exceeded maximum number of Activations. Thank you.@OUATT
If you could provide me with your name and/or the email you used when purchasing Pro, I can find your order and deactivate the current activation.
The email you are using now if not pulling up a Pro order. So if you changed it, I need your original email or your name, please (private reply).Hi Anna,
The name I bought with is Priya Iyer and the emails would be one of these – [email protected] / [email protected] / [email protected] / [email protected]
Thank you!Hello,
For your reference.. this is the email for your current license: [email protected]
Your old (first license) was purchased with this email: [email protected]So to activate on your website, be sure you use this email: [email protected]
I have deactivated the current activation; you can go and try activating the license on your site now.
Thanks, Anna! The license key is now activated but I don’t see the updates for Pro plugin- I have version 1.3.7, and I see the latest version is 1.3.8. The updates used to show up on the plugin page whenever there was a new one but haven’t since I renewed the license. Does anything else need to be reset?
Hi Ana,
I am posting this again as I am not sure if my earlier post went through. I am still not able to update the plugin from my WordPress dashboard and I see this message..
“Download permission for wc-vendors-pro has been revoked possibly due to a license key or subscription expiring. You can reactivate or purchase a license key from your account dashboard.”The license key is active. Help? I am at version 1.3.7 of Pro. Thank you!
@OUATT
I am not sue why this is happening; you can manually update, though. And I always notify everyone of Pro updates in this thread: https://www.wcvendors.com/help/topic/pro-updates/ So if you subscribe to that thread, you will know when a new update is ready.
To manually update:
1. go to your account here > downloads. download the latest zip file version of WC Vendors Pro. Make sure you also have the latest WC Vendors free installed (1.9.8 at the time of writing this). https://www.wcvendors.com/my-account/downloads/
2. Back up your site (you should be doing this anyway) for safe measure
3. Deactivate and then delete your current version of Pro. It will not erase your data or settings- those are stored in your Database.
4. Install the zip file you downloaded of the latest Pro version.i am currently having the same issue of “Exceeded maximum number of activations”, how can i fix this?
Hello,
Ok- I have deleted the current activation on our end; you should now be free to activate it again on your site: wp admin > settings > WC Vendors License
Your key can be found here: https://www.wcvendors.com/my-account/downloads/
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