Home Forums WC Vendors Pro Support ‘Add Order Note’ doesn't send notification

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #61282
    Sheikh Naveed
    Participant

    When I click on ‘Add Order Note’ button in WCVendorsPro, it says ‘The customer has been notified.’ http://prntscr.com/epw9tc .Customer does not receive any email or logged-in-notification. Solution?

    #61330
    Anna
    Member

    @sheikhnaveed
    Are your customers receiving the other emails? (tracking, marked shipped notification, order notifications..)?
    Is Postman SMTP showing the submission of this email in the logs?

Viewing 2 posts - 1 through 2 (of 2 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
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