After updates – Shipping is sent to me not to vendors

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

  • This topic has 8 replies, 3 voices, and was last updated 7 years ago by Anna.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • April 24, 2017 at 3:52 pm #62957
    Yazmin
    Participant

    After updating to latest WooCommerce an WCVendors pro, now all shipping is being sent to my account, not the vendors. I just updated, didn’t change anything and it was working correctly before the update.

    April 24, 2017 at 4:30 pm #62960
    Yazmin
    Participant

    The store shipping country is not saved in users. I don’t know if this might be the reason.
    Had a problem a few month ago where I chose Puerto Rico from the drop-down yet it wasn’t saved and you guys fixed it, so I’m not sure if now with the update that got changed and has anything to do with the shipping issue.

    April 24, 2017 at 6:45 pm #62981
    Anna
    Member

    Hello,
    I’ve reported a similar issue, and it will be looked into very soon.
    I wanted to bring this to your attention:

    Overrides: rehub/wc-vendors/dashboard/store-settings.php version 1.3.7 is out of date. The core version is 1.4.0

    Please ensure that you have updated your theme, and if you already have, let your theme author know that this template needs to be updated.

    April 25, 2017 at 9:34 am #63307
    Yazmin
    Participant

    Thanks for the response. I have the latest update of the theme. As a “quick fix” I tried renaming the store-settings.php to store-settings.other so that it will ignore this one and use the one from the plugin. However that didn’t work. I still get the shipping.

    April 25, 2017 at 9:43 am #63308
    Yazmin
    Participant

    BTW – I can see the shipping is applied correctly on checkout. The problem is when it gets to PayPal, there it gives me the whole shipping charges.

    April 25, 2017 at 4:06 pm #63348
    Anna
    Member

    @nimzayx
    Hello,
    I believe this issue has been resolved and we will have a fix in the next release/update- we’ll be releasing that very soon.

    April 25, 2017 at 5:23 pm #63357
    Yazmin
    Participant

    THANK YOU! 🙂

    April 26, 2017 at 4:46 am #63402
    Jay Ryu
    Participant

    yea, I am using marketplace theme and experiencing the same. look forward to the quick update.

    April 26, 2017 at 10:46 am #63424
    Anna
    Member

    @elsa
    The update we’ll have very very soon should fix this issue.

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