Home Forums WC Vendors Pro Support All vendors not seeing the pro dash

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • #13190
    Donna Anderson
    Participant

    After polling our vendors last week I found out that most of them aren’t using the pro dash because they’re not seeing anything. So I logged into 11 different shops today and here’s what I found:

    All 11 shops were created with WCV, before WCV Pro was installed. All had orders and products that should be visible.

    Only 4 of the 11 shops had something showing on the dashboard page. 7 shops looked like this:

    ACSMITH pro dashboard

    For those 7 shops with the blank dash: All other links, buttons and data fields worked fine. Products were showing on the Products page but there were no orders showing on the Orders page. These 7 dashboards are also not pulling up the footer. They just stop, with no scrolling.

    Of the 4 shops that had working dashboards, 2 of them had a jumbled date field under the order totals, like this:

    Clippy Chic jumbled data field

    Everything else about these 4 shops worked perfectly.

    #13361
    WC Vendors Support
    Participant

    I installed the plugin “User Switching” to your site. Now when you go users > all users > vendors you can hover over a vendor and it will allow you to “Switch to” the user. Then there will be a link on the top or bottom of each page that will “switch you back” to your admin account. Makes it really easy for testing things like this, you might keep the plugin installed. 🙂

    I’m thinking that your vendors have SO MANY orders, that something is causing the Dashboard to just vomit all over itself.


    @digitalchild
    created you an account on her website as admin, check it out. 🙂 Beyond my pay grade!

    #13369
    WC Vendors Support
    Participant

    I just realized……

    40 MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP

    You’re crazy for having a 40MB memory limit. 🙂 Bump that up to 128MB (which would be “128M” as the setting. Let me know if that helps.

    https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    #13439
    Karen Thomas
    Participant

    That will be it Ben and thehappycouooner! Ben helped me previously (pre pro) when a few of my vendors were getting blank screens. My memory was set really low by my hosting company tut tut. It was only the vendors with lots of products/orders that saw blank screens.

    I’m downloading that User Switching plug in! Thanks for the tip Ben!! 🙂

    Karen

    #13440
    Donna Anderson
    Participant

    Hi @Consciouscrafties and Ben 🙂 Already have a call into hosting company to increase memory and yeah, that Switching Plugin ROCKS! Definitely thanks for that one. Hope you guys all have a great day 🙂

    #13642
    Donna Anderson
    Participant

    Update: Boosted WP Memory limit to 384 MB, updated to current version of theme, WCV 1.8.0 and WCVP 1.0.5. Used User Switching to go into 18 of our 33 active vendor shops and view their Pro Dashboards. Of those 18 I’m seeing 3 main variations.

    Eight of them are seeing: Can’t see entries in any of the coupon data fields, can’t see entries in Stock Quantity field on Add Product Page and the Orders and Products totals are jumbled. Screenshots:

    Can't see data in fields

    Jumbled Orders and Products totals

    Seven of them are seeing: Can’t see entries in any of the coupon data fields, can’t see entries in Stock Quantity field on Add Product Page; blank dashboard page except for nav bar; dashboard page has no footer and my buttons in the header have lost their color; Orders page blank with no footer. Screenshots:

    Header buttons

    One of the vendors has a completely different view. On her dash she’s not seeing Order Totals, Product Totals or Recent products and her shop description is showing up in html:

    Sunny Savings 1

    Sunny Savings 2

    Sunny Savings 3

    I know that doesn’t add up to 18, but you get the picture 🙂

    I know you said this might have something to do with the number of products and orders each vendor has. Anyway, I trashed about 1500 orders yesterday to see if that would help and it didn’t. I’m sure I could go through and trash around 1000 products too but these things never affected WCV.

    We currently have 3,332 orders, with 1,618 of those in Trash. We also currently have 6,626 products – 5,261 published, 1,365 Drafts and 1,825 Trash. I have trash scheduled to be deleted this weekend (gives everybody time to see if they need me to restore anything) but I can do it now if it helps.

    BTW – All but one of the vendors I looked at for this list have been with us since before PRO. The one vendor who started after PRO was installed falls into that first group of 8 up above.

    And yes, I have a list of what I’m seeing in on each vendor’s dash if you’d like names.

    #13673
    WC Vendors Support
    Participant

    Weirdness! This is definitely something @digitalchild will look at for you, on the very very very very soon side. Stay tuned for his reply (disclaimer, it’s 3am in Australia right now).

    #13678
    Donna Anderson
    Participant

    Hey Ben we’re cool here. As long as all the money stuff still works we’re not in any hurry so let the poor guy sleep 🙂 Just wanted you to see what’s going on in our shops.

    #13762
    Jamie
    Keymaster

    Hello,

    What is the underlying technology your hosting company is using? The fact that some vendors render and some don’t and that some areas render and some don’t looks like a caching engine that is totally broken. You should be able to have a few thousand orders and not have any issues with displaying the data it’s almost no load on the server because its all performed in a single query.

    Are you able to get me details of your hosting company?

    cheers,

    Jamie.

    #13769
    Jamie
    Keymaster

    Hello,

    And on a side note, lets try and change the date range default to a week instead of a year.

    Add this to your themes function.

    https://gist.github.com/digitalchild/16fcf6e3c74d90383aff

    cheers,

    Jamie.

    #13845
    Donna Anderson
    Participant

    Hi Jaime,

    Thanks for this 🙂 I tried adding that code to my theme’s functions and my child theme’s functions and both ways it returned a 500 server error. I’m hosting with Flywheel (getflywheel.com) and they’re very helpful. They already know I’m working with you and they said to let them know whatever you need. I’ll contact them when they wake up and tell them what you said and if they can’t fix it on their end then I’ll get some info for you 🙂

    #13887
    WC Vendors Support
    Participant

    Copy lines 3 through 7 only. Dont copy line 1 since you already have a PHP opening tag in your functions.php file.

    #13896
    Donna Anderson
    Participant

    OK, that code seems to have taken care of the jumbled Orders and Products totals – yay! But I still have the problems with all the different blank screens. I called Flywheel and sent them all of this info along with the screenshots and they’re checking it out. I’ll let you know what they come up with.

    Ben and Jaime, you guys are superstars in my eyes! Thank you both for all you do 🙂

    #14141
    Donna Anderson
    Participant

    Update: Yesterday I cleared my theme’s cache files (I know it worked because it took care of an unrelated layout issue) and that didn’t help. This morning I just disabled caching on the site and put it into development mode and that didn’t help.

    Here’s a link to Flywheel’s technology stack page: https://getflywheel.com/wordpress-support/a-description-of-the-flywheel-technology-stack/ The guys at Flywheel are cool (like the guys at WCV PRO!) and they said ‘Bring it on!” if you have more questions. They’re happy to help.

    #14143
    Donna Anderson
    Participant

    Another update: This all has something to do with my theme. I just switched to Twenty Fifteen and everything works fine. Only tested one vendor – All pages appeared, all links worked and all data fields were visible. The only things missing were the Recent Products, Orders Totals and Products Totals on the dashboard page.

    So what do you think? Is this something you can help me with or should I get a different theme? And if I need to get a different theme I’m looking at Avada over at Themeforest. I saw that you guys are working with that one.

    • This reply was modified 7 years, 2 months ago by Donna Anderson. Reason: Edited to chang 'fix' to 'help me with' - Don't want to imply there's something wrong with WCV Pro :)
    #14169
    WC Vendors Support
    Participant

    We’ve tested with Bazar Theme that you currently use and haven’t seen any issues on it.

    I read up on Flywheel — They use Varnish caching, you should not use W3 or any caching plugins at all. Flywheel handles the caching for you. You’ll just be making your site slower (oddly?) by using a WordPress caching plugin.

    There’s one way to sort out if it’s the theme or if it’s Flywheel/webserver related. I can backup your database, download it, and install it on a private domain and test it with the Bazar theme and see if there’s still problems viewing the dashboard. If there are, it’s the theme. If there are not, then it’s Flywheel. It’d take me a couple hours to do this. So, if you want it done, I will at your request.

    #14170
    WC Vendors Support
    Participant

    Oh, and PS — Avada is a nice theme. But so is the one you have now. They are really quite different in terms of design so it’s more a flavor choice for you.

    #14212
    Donna Anderson
    Participant

    We’re not using any caching plugin at all, that’s one of the reasons we went to Flywheel – so they could handle the cache. Bazar put through an update last week and it caused a change in layout on the shop page. To fix it they advised deleting the style.css and custom css files inside the parent and the child themes’ cache files. I did delete those files and it corrected the layout issue but the blank pages problem is still there.

    I wouldn’t mind a bit if you want to go to all that trouble but this just seems like a totally weird problem. Why would everything – WCVP, Bazar, the other plugins we’re using and Flywheel caching – work for some vendors but not all? If it all works on one page shouldn’t it work on every page? For example, there’s a footer on every single page of the website and there’s a footer on most of the vendors’ dashboards – but only SOME vendor dashboards are not pulling a footer. If that command or hook to ‘get footer’ works for one vendor it should work for all, right? It’s not like there’s a separate php for each vendor dash and some of them might be missing a line of code, they’re all controlled by the same single file.

    I’ve looked at these vendors whose orders aren’t showing up and can’t find anything that they all have in common except that they’ve all had a lot of orders, measurably more orders than the vendors who are not having dash problems. Some of them have a lot of orders all the time and some of them have accumulated a lot of orders over time but that’s the only difference I see. Really scratching my head here so have at it if you want to. Just let me know what you need.

    #14213
    WC Vendors Support
    Participant

    I went to go to your site and start a backup, and each page shows me:

    Request Error…
    The page you requested generated a server error and could not be processed. You might try refreshing the page. If you continue to get this message, you should contact the site owner.

    Error code: 502

    Flywheel

    Looks like Flywheel having some problems? Whole site is giving that error……. Let me know when access is restored and I’ll start the backup.

    #14215
    Donna Anderson
    Participant

    Darn – I was in there too. We were close enough to almost shake hands and actually meet each other LOL It’s all good now. Just a hickup

    #14216
    WC Vendors Support
    Participant

    Backup done. I skipped backing up the images since you had 9.5GB of images. Damn girl. 😉

    Will be posting back here once the import and reconfigure is all setup to test the site out.

    #14263
    WC Vendors Support
    Participant

    Hey Donna,

    Your database is still importing. It’s freaking huge. Your wp_options table has 544,000 rows to it and they are all WooCommerce transients. In general, 500-5000 rows is usually what you’d see. I’m curious if the SQL queries are timing out because the database is full of old WooCommerce transients and options.

    I can only delete 3000 rows at a time through the wp-admin side. Any chance you can hook me up with phpMyAdmin access to your site? Set as a private reply……. 🙂 I’m betting that fixing this database issue will resolve the dashboard.

    Ben

    #14294
    Donna Anderson
    Participant

    Flywheel dash: https://app.getflywheel.com/login

    User: thehappycouponer
    PasS: columbus2013

    thcmmarketplace.com > Advanced > Database

    #14344
    WC Vendors Support
    Participant

    Fixed!

    Two issues:

    1.) Your wp_options table had 550,000 rows. Now it has 1,700 rows. 🙂 There were a ton of stale transients in there and they have been cleared out entirely. Your entire sites loading speed should be much faster now. This was a problem, but it was not the problem causing the Pro Dashboard not to display.

    2.) Query Monitor is apparently Flywheel incompatible. Once I disabled Query Monitor, all the dashboard pages load now.

    condav – Dashboard Works
    bgnshoppr – Dashboard Works
    muchrespect812 – Dashboard Works
    wjemai124 – Dashboard Works

    So it turns out not to be anything WC Vendors related, just Flywheel/Query Monitor related.

    #14353
    Donna Anderson
    Participant

    OMG! I never even thought about Query Monitor. I knew it had to be something stupid messing this up because it worked for half the vendors. My partner, Jessica, heard me in my office laughing like a lunatic and she’s like “What is going ON in there?!” Honestly, this will be the first good night’s sleep I’ve had in weeks. Thank you so much for taking care of this.

    And on a side note – I know you guys have paid support. Jessica and I were wondering if you guys are available for hire when we have problems with our site that aren’t related to WCV. Our site has grown so much and it’s getting to the point where we need to have somebody technical out there we can rely on when we need help and I can’t think of anybody else I’d trust with our site other than you guys.

    Have a super weekend – We’re gonna tip back a couple of cold ones in your honor LOL

    #14361
    WC Vendors Support
    Participant

    Glad to help with your sleep schedule! Let me know if you’re a nanny for hire, I could use some help with sleep here. 😉 🙂 General rule of thumb — if it’s a plugin, it can cause some problems in some environments somewhere and you never know where. Query Monitor is usually pretty good, but Flywheel’s PHP limits are causing it to puke on higher usage pages. So it’s really more Flywheel than it is Query Monitor. Flywheel likes to limit things and speed things up by limiting things. While it works 95% of the time, it’s the 5% you have to fidget with. 🙂 WPEngine is known for this, too, by not even allowing “random” queries for fetching, say, 5 random products to display.

    We’d be happy to be your tech guys when you need “non WCV” help. Just shoot me an email. You know the address. 😉

Viewing 26 posts - 1 through 26 (of 26 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
This website uses cookies to ensure you get the best experience on our website.