Home Forums WC Vendors Pro Support Attribute Tab not in position

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #67023
    Justin Tan
    Participant

    Hi there,

    Please refer the attachment for the problem, the FIRST attribute always appear in not appropriate position please help!

    Thank you!

    #67090
    Anna
    Member

    @justintan
    That’s an issue with your theme..
    Try first using a full-width template for the Pro Dashboard page.
    Next, take a look at the css using the Chrome or Firefox inspector tool and see if you can adjust it to display more evenly.

    #67328
    Justin Tan
    Participant

    Hi Anna,

    Thanks for the reply, I tried to set to full-width template and it’s still the same.

    I take a look using the CSS inspector tool and I still have no idea which css need to be adjust.

    Please advise.

    Thank you..

    #67404
    Anna
    Member

    @justintan
    Hello,
    OK- if you would private reply with an admin login & password I can take a look and see if I can get it sorted out. 🙂

    #67503
    Anna
    Member

    @justintan
    Hello,
    That’s not a css issue- that a js conflict.
    Could you please:
    Switch to the Storefront theme and test to see if this still occurs https://wordpress.org/themes/storefront/ ;
    If so, then please deactivate all plugins except WooCommerce, WC Vendors and WC Vendors Pro and test.

    Something is preventing the javascript from loading properly for the attributes drop-down field and select2

    #67575
    Justin Tan
    Participant

    Hello Anna,

    I had follow your instruction to download the storefront theme and activate, The problem solved when I change to the storefront theme, and if I change it back to my theme it occurred again..

    Please advise..

    Thank you very much..

    #67607
    Anna
    Member

    @justintan
    Hello,
    My ability to assist now is a bit limited, since I do not know this theme- did not write it — but there is some script from the theme which is interfering with the js we need on that page for the attributes drop-down.

    I would encourage you to reach out to the theme author so they can take a look and assist with locating what script may be causing this issue. It may be— from past experiences — some kind of smooth scroll that is being used, or something similar.
    If they can just provide a code snip to disable that while on the vendor pro dashboard pages..

    For instance (and showing this to them may help), for the DIVI theme, we had to provide this to disable a smooth scroll action that was rendering our dashboard tabs inactive.:
    https://gist.github.com/fervous/7c6f98dcd31fa0742303ba50e85f33b6#file-functions-php

Viewing 7 posts - 1 through 7 (of 7 total)
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