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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
  • #11906


    I’m a bit confused… I have banners enabled, vendors are able to successfully upload their banner and little logo but when you go to their shop page it’s not displaying at all.

    It’s displaying in the domain.com/vendor_stores page (or my equivalent 🙂 )

    Is this the way it is expected to work?

    Are we supposed to do tweaking of code to make it visible?

    WC Vendors Support

    It shouldn’t require you to do anything special, it should just “work”. Would you happen to have a screenshot of the vendors store showing the problem, and then logged in as the vendor a screenshot of their Pro Dashboard with the banner showing as being uploaded?



    Yeah that’s what I thought.

    Sure thing …






    And ignore all the “Licence key warnings” at the top of admin – I’ve uninstalled plugins so many times to check for compatibility issues and each time I do my licence key disappears from the database and can’t be bothered re-entering them until it’s all ready to “go” 🙂

    WC Vendors Support

    I dont see any reason why it would not show the images for you. It appears to not work no matter what theme you select, from your activated Galleria, to Storefront, to even TwentyFifteen.

    Let’s have @digitalchild Jamie take a peek at this one, I’m unable to resolve it for you. Breaking out the big guns! 🙂


    hee hee hee – Jamie is the 007 of wc vendors then?

    I’ve wondered whether there could be another plugin conflicting so am doing a systematic deactivate and reactivate to check it….

    Haven’t found anything however.

    WC Vendors Support

    Yup, Jamie is the one who does 95% of the coding, if not more. I’m the guy that handles all the other stuff.

Viewing 7 posts - 1 through 7 (of 7 total)
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