Basic question about charging users

This topic contains 8 replies, has 2 voices, and was last updated by Profile photo of Philipp Philipp 1 month, 1 week ago.

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  • #52363 Score: 0
    Profile photo of Philipp Philipp 
    @philipp

    Hi,
    I use WooCommerce Simple Auction and WC Vendors Pro. I have some basic questions about the commission payment.
    So far, on my website, user A can sell something to user B by auction. The settings by default are that user A or B charges the platform with a commission. That doesn’t make sense. It should be the opposite way – the platform charges user A or B for finding a buyer thanks to the platform.
    Is this correct that with WooCommerce Simple Auction and WC Vendors it is the idea to charge the platform for selling products?
    As I like to charge the users for the auction with a % of the auction price, how do I need to set up / change the settings in the backend. I also user WooCommerce Stripe Commission & Gateaway
    Thank you for your response
    Regards,
    Philipp

    #52389 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    148 pts
    @fervous

    @philipp
    I am not sure what you mean by user A or B charges the platform…
    If you are using the Stripe Commissions & Gateway, then you are having commissions split at checkout.
    You, site admin, sets how you wish the commissions to be split.
    Go to yur Commissions settings:
    wp admin > woocommerce > wc vendors > commissions
    If you have chosen the percentage for Global Commissions Type, then the amount that you enter in the field below, titled: Commission % is the amount that the vendor will receive when a product is sold.

    So, let’s say you enter : 90 in that field. That means the vendor will receive 90% of the sale price of their product when sold. 90% will be sent to their connected Stripe account. The remaining 10% will be sent to YOUR (site admin) Stripe account.

    So, in essence, : you say you wish to charge the users/vendors for selling on your site. That’s exactly what you are doing.. you are charging them 10% of product sales in this scenario.

    #52534 Score: 0
    Profile photo of Philipp Philipp 
    @philipp

    Hi Anna,

    Thank you for your answer. Sorry if I didn’t explain the situation clear. You have understood my situation correct.

    There are still some uncertainties how to set up the settings. Instead of user A and B, let’s call them seller and buyer – and we have the platform.

    If a buyer buys something from the seller, I don’t like that the buyer has to give money to the platform and the platform transfers it or part of it, to the seller.

    I prefer that the buyers and sellers need to look for themselves how and when they transfer money. From the view of the platform, once a deal between seller and buyer comes to success, the platform should charge the seller a commission for having found a buyer. Let s say 5% of the auction price.
    How do I need to set up this properly?

    I bought WC Vendors – Stripe Commissions & Gateway and installed/activated it. But I’m unsure about its installation. Where do I see the settings of this plugin. I never got asked to paste the purchase code. Is it not mandatory if you have other woocommerce plugins?

    I look forward to your answer.

    Regards,
    Philipp

    #52588 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    148 pts
    @fervous

    Hello,

    I prefer that the buyers and sellers need to look for themselves how and when they transfer money. From the view of the platform, once a deal between seller and buyer comes to success, the platform should charge the seller a commission for having found a buyer. Let s say 5% of the auction price.
    How do I need to set up this properly?

    That’s just not the way this works, exactly.
    A buyer purchased items from the seller(s) on your marketplace. If you are using the Stripe Gateway & Commissions plugin from us, then at checkout, the buyer’s funds paid will be immediately split. If you have chosen 95 as your commissions percentage, then 95% of the funds will go to the seller(s) connected Stripe account for their product(s) sold, and 5% will go to your Stripe account, the site admin.

    If you do not use Stripe or PayPal Adaptive payments and have payments split immediately at checkout, THAT would be a scenario in which the site admin would receive funds first and then disburse to the sellers their due commission at a later date.

    We have Stripe documentation/instructions here: https://www.wcvendors.com/kb/stripe-commissions-gateway-setup/

    #52705 Score: 0
    Profile photo of Philipp Philipp 
    @philipp

    Hi,

    Thank you for your feedback. I got your points.

    I found a solution that only the commission will be charged and not the total amount. In WooCommerce > Settings > Shipment you can create shipment zones. In them, you can define commissions and other shipment fees, if you like. I saved the commission fees and subtracted the price of the item. As a result, you have the commission fees only.

    Unfortunately, the email to inform the user to pay the commission, goes to the buyer. That doesn’t make sense… Thats the wrong person. It should go to the seller.

    What kind of work arounds are possible? Do you have any ideas how to solve this issue?

    – Is it possible to send (manually) an email to the seller with a link. If he opens the link, he gets to a page where he can pay an amount with credit card (i.e. with Stripe). In this case, i would deactivate payment process of the marketplace and execute it by email and excluded from platform.

    Any other ideas?

    Regards,
    Philipp

    #52765 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    148 pts
    @fervous

    Hello,

    Unfortunately, the email to inform the user to pay the commission, goes to the buyer. That doesn’t make sense… Thats the wrong person. It should go to the seller.

    You’re right- that does not make sense. What email about commissions being due? The site admin pays commissions…?? And we have no email configured for the site admin to receive regarding commissions. Would you share a screenshot of the email you are referring to?

    As for your other email question.. what are you trying to get the seller to pay?? I’m afraid I am not following what you are trying to do here. If it is WC Vendors related I will try to help, but at this time I am not understanding either of your questions..

    #52927 Score: 0
    Profile photo of Philipp Philipp 
    @philipp

    Hi,
    Please find attached a print screen of the email which goes to the buyer and includes the commission to pay. As mentioned, the seller should pay the commissions (not the buyer) so with the current set up I cannot work with. At the moment, I don’t know how the sellers can be charged for the commissions.

    You asked what I trying to get the sellers to pay? > The commission for having sold their item on my market place.

    How can I charge the sellers with the commission? One idea is that they will be charged completely disconnected with WooCommerce Simple Auction and WC Vendors. Once an auction has finished, I send manually a link to the seller. When he has opened the link, on a new page, he sees the title of the sold item and commission amount. He then can pay the commission by credit card. Later, I manually check if the seller has paied and if so, the case can be closed.
    What do you think about this? With which tool/plugin/software etc. can I implement this?

    Thank you for your feedback

    Regards,
    Philipp


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    #52959 Score: 0
    Profile photo of Anna Anna 
    WC Vendors Official Support
    148 pts
    @fervous

    Hello,
    The customer/buyer needs to pay for their purchase. That is what that link/button is telling them to do.

    1. The customer pays for their purchase/auction.
    2. Commission is calculated. Depending on how you have your gateway set up:
    – If you have instant payments enabled (paypal adaptive with INSTANT checked or if you are using our Stripe Commissions & Gateway Plugin) the vendor receives their commission, and the site admin receives their commission IT IS IMMEDIATELY SPLIT from the funds that the customer just submitted to your site for their purchase.
    – If you have scheduled or manual payments enabled: The vendor’s percentage or amount due commission will show as due, and you will receive 100% of the payment from the customer. You will then pay your vendor their due commission at a later time. You keep your commission amount.

    This is how commission works in WC Vendors. Vendors do not PAY YOU separately. Their commission and YOUR commission are both taken from the buyer’s purchase funds that were submitted to your website.

    The buyer is just being asked to go and pay for their purchase.

    #53047 Score: 0
    Profile photo of Philipp Philipp 
    @philipp

    Hi,

    Thank you for the explanation. It is now clear and we can close this topic. I found a solution in order to charge the buyer for the commission. Done.

    Regards,
    Philipp

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