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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #59423
    Obsi Dian
    Participant

    We’ve had our first scammer (customer who placed an order, then after it had been shipped they told one vendor they hadn’t ordered anything from the site and had their credit card stolen, and told the other vendor they had already ordered from elsewhere and wanted to cancel the order)

    So I’m looking at options to blacklist them to prevent them ordering from the site again. There seems to be nothing inbuilt into either WooCommerce or WCVendors to do this (Will this be added any time soon?) There are a couple of free plugins I’ve found that do.

    Does anyone have any experience with adding in a blacklisting plugin – and if so, which one so you use?

    #59424
    WC Vendors Support
    Participant

    We wouldnt ever build anything for you to ban customers (or users). Customers = users and there’s tons of wordpress user plugins to ban people.

    Personally, I like BuddyPress, so I just mark account as spammer then nuke the IP through a firewall. It will not stop everyone, only idiots. If the person is really a scammer with an IQ over their shoe size, they can get a new IP and account pretty easy. 😉

    #59446
    Obsi Dian
    Participant

    Ok thanks. I didn’t want to add BuddyPress because it seems like it’s got a lot we don’t need (and I don’t want extra complication), but if any of the other blacklisting plugins would be fine then I’ll just pick one of those and try that. We occasionally get problematic customers it would be nice to block, so it’s something I need to add anyway.

    The person emailed the 2 vendors using the same email address, giving 2 different reasons why they wanted a refund – I’d say their IQ is pretty low 😉

    #59452
    Craig Hanson
    Participant

    @CLOTHPADSHOP
    We have installed the plugin Wangguard and it allows you to “blacklist” email addresses as well as domain’s

    https://en-ca.wordpress.org/plugins/wangguard/

    It seems to work pretty well but the developer sounds like they are contemplating whether they will continue to support/develop the plugin.

    #59453
    Anna
    Member

    @thrivinglocally
    I like Wangguard- works great. Looks like we should donate! From what I read, they wish to continue offering the free service, but may charge higher volume sites. Makes sense- that server must be very expensive.. Hopefully they do not completely abandon it- they could have a free/pro version.

Viewing 5 posts - 1 through 5 (of 5 total)
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