Bug after Woocommerce and WC Vendor Pro Update

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

  • This topic has 5 replies, 2 voices, and was last updated 7 years ago by Anna.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 13, 2017 at 4:04 pm #61849
    Sebastian Steinhausen
    Participant

    In the vendors Dashboard there is now a bug showing up… I do not know what to do…
    http://prntscr.com/ew4n4l

    April 13, 2017 at 4:37 pm #61860
    Anna
    Member

    @irongenetics
    Could I please see your WooCommerce System Status?
    wp admin > woocommerce > system Status

    April 13, 2017 at 4:41 pm #61861
    Sebastian Steinhausen
    Participant

    http://prnt.sc/ew54hl

    April 13, 2017 at 4:44 pm #61862
    Anna
    Member

    Ok–
    That is about 15% of what I had requested so that I can further assist you. Please private reply with your entire WooCommerce System Status.
    Also make sure your theme is up to date; that theme does all kinds of overrides and thing with our templates, so I am not sure if it has all been updated after the WooCommerce 3.0 changes and our changes in our recent update WC Vendors Pro v 1.4.1

    April 13, 2017 at 4:55 pm #61864
    Sebastian Steinhausen
    Participant

    Hard to do a screenshot of the whole system status. So i made a screencast video for you, where you can see the whole system status…
    So what to do know? I can tell everything to my technican. He changed only a few templates like adding extra payment in the vendor dashboard, after logging in the vendors get redirected to the pro dashboard, and an extra page in the vendor dashboard.

    I want to have finally my site live, but im afraid that this will happen again soon after an update. Would be not so good on a running business..

    Video : https://www.youtube.com/watch?v=mOrCNAWahF8&feature=youtu.be

    April 14, 2017 at 6:50 pm #61958
    Anna
    Member

    @irongenetics
    Thank you for showing the system status.
    Did you or your tech delete test orders?
    That may also cause that type or error. If you want to get rid of testing orders, you can purge them from the commissions db table. In the future, if you wish to remove test orders, mark them as cancelled or refunded.

    Please also speak with your theme author to see if the theme has all been updated for our new templates.

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Viewing 6 posts - 1 through 6 (of 6 total)
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