Home Forums WC Vendors Pro Support Can't get the Pro Dashboard to work

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #49715
    bensp
    Participant

    I just installed the Pro version and I don’t manage to acess the Pro Dashboard. I’m using Polylang and I thought it was an url issue. But now i removed the language from the url and it sill doesn’t work.

    When I change the url of the pro dashboard page it works but if log out and re-log in it doesn’t work anymore.

    I browsed the forum and I already changed and saved the permalink settings. But nothing changes.

    Thanks for your help

    #49746
    Anna
    Member

    Hello,
    So is the cUrl issue resolved?

    Please try accessing the pro dashboard with no plugins activated except WooCommerce, WC Vendors and WC Vendors Pro, and see if it works.
    We’ve had some other users tell us that having Polylang installed causes issues with the Pro dashbaord pages.

    I think this is due to the fact that polylang does seem to add the /en/ or /fr/ etc. to the permalink depending on what language you are using- and this has not been compatible with Pro because of how the page permalinks are structured for Pro.

    Please let me know if the pro dashbaord pages work if all plugins are disabled except WooCommerce, WC Vendors and WC Vendors Pro.

    #49789
    bensp
    Participant

    No, the cURL is not solved because I asked the plugin requirements in the other topic but nobody replied.

    I deactivated all plugins and I still have the problem. When I’m logged as a vendor and when I click on the Pro Dashboard link i’m redirected to my-account.

    I was aware of the trouble between Polylang and WC Pro that’s why I removed the language shortcode from the urls. There is no /en or /fr anymore but problem is still here, even with Polylang deactivated.

    Thanks for your help

    #49811
    Paul
    Participant

    Ben,

    It looks like you and I were having the same problems. Here’s my post…this resolved my issue. Hopefully, it’ll help you too.

    #49823
    bensp
    Participant

    It worked, thanks 🙂

Viewing 5 posts - 1 through 5 (of 5 total)
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