check out and shipping questions

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • May 2, 2017 at 7:00 pm #64024
    Krisztina Kemeny
    Participant

    Hi Anna,

    I have the latest version of all of my plugins.
    I have 2 questions:
    – SHIPPING: the shipping calculator is working only smoothly with flat rate shops. But there are issues with Country Table Rate based shops. I wanted to test buy a product, my country was on the list, but at the check out page the system said my country is not on the list. Went to the vendors profile page, added my country again and marked the ‘quantity’ checkbox. Went back to but the product, and magic, it recognized my country.
    After the plugin update is there anything that the vendors with Country Table Rate shipping are supposed to do with their listings?

    -CHECK OUT: there’s an error message (attached screenshot) when I wanted to finalize my order. It does not matter if it was a flat rate or a Country Table Rate item.

    Appreciate your help!
    Kriszta

    May 2, 2017 at 7:04 pm #64026
    Krisztina Kemeny
    Participant

    …also : The WC Vendors Pro license key has not been activated says a message on my dashboard 🙁

    May 3, 2017 at 5:50 pm #64126
    Krisztina Kemeny
    Participant

    Hi there,
    I know you are very busy but please take a look at my problem!
    Since the latest WooCommerce and WC Vendors plugin updates the shop is not working properly. It is not possible to purchase the items. I am losing my customers…
    Can you please advise a solution, please see screenshots attached.

    Looking forward to hearing from you!
    Regards:
    Kriszta

    May 3, 2017 at 6:16 pm #64130
    Anna
    Member

    @foltbolt
    Please private reply with an admin login & password and I will take a look.

    May 3, 2017 at 6:18 pm #64131
    Krisztina Kemeny
    Participant

    Hi Anna,
    Here they are:

    Folt Bolt
    abrakadabra

    Thanks:
    Kriszta

    May 3, 2017 at 6:24 pm #64133
    Anna
    Member

    @foltbolt
    I activated your license; try updating to v1,4,3 if WC Vendors Pro and see if this corrects the issue.
    If not, let me know and I will login again.
    I did not want to update without checking with you first.

    May 3, 2017 at 6:46 pm #64141
    Krisztina Kemeny
    Participant

    Hi Anna,
    Great! It worked! 🙂
    Is there any detailed description about the new WC Vemdor Pro version? I’ve seen the shipping update and I want to communicate it to my vendors but first I have to understand it 🙂

    Thank you:
    Kriszta

    May 3, 2017 at 10:34 pm #64182
    Anna
    Member

    Hello, Jamie created this blog post to give an overview of the new features in v1.4.0.. including the new shipping options.
    If you have any further questions, let me know. 🙂
    https://www.wcvendors.com/2017/04/welcome-wc-vendors-pro-1-4-0/

    May 4, 2017 at 12:13 am #64199
    Krisztina Kemeny
    Participant

    Perfect!
    Thank you

    May 4, 2017 at 9:41 pm #64287
    Anna
    Member

    @foltbolt
    🙂 You are welcome.

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