Home Forums Stripe Commissions & Gateway Support Checkout not adding all purchase items on order

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Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #22100
    dej888
    Participant

    Hi Ben,

    I wanted to start a new thread to keep this clean on the form and separate from my other errors I am having with the plugin.

    For my site, as mentioned in my other thread, I am using your stripe plugin to accept payments from customers. Now with the checkout process, I use the plugin Checkout Add-ons by woothemes to have customers add on additional services on the checkout page for up sells.

    Now where I am having the problem is on the additional up sells on checkout with the add on plugin. When a customer checks an add on, it calculates it on the checkout page and shows on the woocommerce receipt that the item was added. However, the error occurring is the added on item is not being calculated when funds are being sent to me via stripe. If I go to my Stripe dashboard it is only showing that I received funds for the product the customer ordered, not the add on services the customer selected on checkout.

    So in sum, customer sees add ons on their receipt and shows to them they paid for it, however admin did not collect any amount for the add on, as for some reason your stripe plugin is not allowing the add on products to be added to the total amount owing.

    I reached out to woo support on the topic first as this is their product. They provided feedback stating it is from the third party plugin.

    For a brief overview:

    Customer Buys Product for $100

    Customer adds on additional service at checkout for $10

    Total amount owing is $110 and this amount shows on woocommerece receipts

    Amount sent to admins stripe account, $100 only.

    Amount showing on stripe receipt to customer is only the $100. Not the additional $10

    #22112
    WC Vendors Support
    Participant

    Probably the Checkout Addons plugin is not assigning the addon for each product, but on a global “per cart” basis making it incompatible with WC Vendors. No fix from us on this, you’d have to custom code some hacks to Checkout Addons to get that to work.

Viewing 2 posts - 1 through 2 (of 2 total)
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