Home Forums WC Vendors Pro Support Commission Fees are opposite of what I enter

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  • This topic has 3 replies, 2 voices, and was last updated 7 years ago by Anna.
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  • #49065

    Whenever I set the commission fee, the vendor receives what I should receive.

    E.g. I set commission in WC Vendors at 75%, but when I login and act as the vendor, it shows me that they received the 25% as commission (e.g. the commission I should receive). How do I fix this, so commission is correctly paid?


    If you are using Pro, are you setting commissions by going to wp-admin > woocommerce > wc vendors > commissions?
    You are selecting PERCENT as the global commissions type, and then entering 75 in the commissions % box?
    Is this occurring for all vendors?


    Yes I set the permissions that way and it is happening for different vendors.


    WEIRD! 🙁
    Please follow our debugging guide to see if this is happening due to a theme or plugin conflict. Follow the guide thoroughly, please, as this helps us narrow down and rule out potential conflicts and helps us help you: https://www.wcvendors.com/help/topic/read-before-requesting-support/

    GO to : wp-admin > woocommerce > system status.. and provide us with your system status in a reply.

    Go to : GO to : wp-admin > woocommerce > system status > tools and select RESET WC VENDORS ROLES.

    Please let me know your results after testing.

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