Commission Fees are opposite of what I enter

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  • This topic has 3 replies, 2 voices, and was last updated 7 years ago by Anna.
Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • December 1, 2016 at 1:56 pm #49065
    Akatchi
    Participant

    Whenever I set the commission fee, the vendor receives what I should receive.

    E.g. I set commission in WC Vendors at 75%, but when I login and act as the vendor, it shows me that they received the 25% as commission (e.g. the commission I should receive). How do I fix this, so commission is correctly paid?

    December 1, 2016 at 11:38 pm #49112
    Anna
    Member

    Hello,
    If you are using Pro, are you setting commissions by going to wp-admin > woocommerce > wc vendors > commissions?
    You are selecting PERCENT as the global commissions type, and then entering 75 in the commissions % box?
    Is this occurring for all vendors?

    December 2, 2016 at 3:00 am #49127
    Akatchi
    Participant

    Yes I set the permissions that way and it is happening for different vendors.

    December 3, 2016 at 1:23 pm #49234
    Anna
    Member

    Hello,
    WEIRD! 🙁
    Please follow our debugging guide to see if this is happening due to a theme or plugin conflict. Follow the guide thoroughly, please, as this helps us narrow down and rule out potential conflicts and helps us help you: https://www.wcvendors.com/help/topic/read-before-requesting-support/

    GO to : wp-admin > woocommerce > system status.. and provide us with your system status in a reply.

    Go to : GO to : wp-admin > woocommerce > system status > tools and select RESET WC VENDORS ROLES.

    Please let me know your results after testing.

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Viewing 4 posts - 1 through 4 (of 4 total)
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