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- This topic has 6 replies, 2 voices, and was last updated 6 years, 8 months ago by
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Hi,
I run the website for a Club, with multiple divisions, and two separate businesses.
Due to being unable to do Adaptive Payments to two email addresses linked to the same PayPal account, add Vendors not being able to have the same PayPal address, I have removed the PayPal address from one vendor.
An order was placed today, and the payment was sent to the email address of the User account, and NOT the Admin as expected.
This has caused issues as the email address of the Vendor’s user account is their personal email address, which they also use got their own business purposes, so now has an additional payment received that is not part of their own business.
With the PayPal email address field empty, an I right in saying that the payment should go to the Admin email address, for this to be manually paid out via the Commissions page in the Admin panel?
Garry
Hello,
If the PayPal email for the vendor is not present, then the payment will be submitted to the admin PayPal account, yes.
Are you certain that all instances of the vendor’s paypal email have been removed? The only way the system would “know” to send to the vendor’s email is if it is still attached to the user_metaThis email address appears for the user in the following user_meta:
billing_email
For another vendor, the correct email address appears in the ‘pv_vendor’ user_meta field, but for this user, this is not set.
The payment has definitely not come through to either the Admin’s PayPal account, nor the previously entered PayPal account (before that field was cleared), but it did go to the user’s own email address.
If there is another place that this could be retrieving the email address from, please let me know and I will check my database again – but at the moment it is using the incorrect email address.
Regards,
Garry
@105eoc
Garry,
I am perplexed as to how this could occur if that vendor doe ss you certain that the paypal email field is blank?And if you login as this vendor, can you see/confirm that in the Pro dashboard paypal email field, this vendor’s email is also not entered?
Hi Anna
Yes, there’s definitely not a PayPal address listed, either via editing the user or logging in as them, and no user_meta for that user ID either.
Regards
Garry
Another instance of this has occurred, so I’ve taken another irate phone call from this person.
I’ve now set up a brand new PayPal account as a workaround, to then transfer to my primary account, but this also means another set of paperwork to generate and submit each year to show these incoming transactions to this extra account.
I’ve entered the details of this new PayPal account into the Store PayPal email address field, but if there is another field which is causing it to use the Users’ email address instead, it would be nice to know where else it might be pulling this information from.
OK, something needs to be looked into here – I have set up a new PayPal account, ensured that this is entered into the Vendor PayPal Email field, and yet another order has had payment going directly to the Vendor’s personal email address.
This can not continue, and I would really appreciate some further input to this.
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