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- This topic has 14 replies, 2 voices, and was last updated 7 years, 10 months ago by
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i dont know why my vendors is not getting paid for their orders…. My stripe plugin and paypal adaptive payments is not paying my vendors….in the vendor orders it saying someone purchase their product but it says 0.00 for each product sold.. all my setting are correct can u help me fix this
Debug the $0 column on your commission log first. It’s recording $0 for commissions. That’s the problem.
Ok, next test! Try with the WC Vendors Test Gateway. That’ll tell you if it’s your settings somewhere, or if its the gateway.
If it works with the WC Vendors Test Gateway, then the bad news is going to be that because you’re running outdated versions of the software, chances are your gateway cant “talk” to WC Vendors Free correctly to process the commissions. A little while ago when we did Stripe updates it also came with WC Vendors Free & Pro updates to make the commission systems talk to each other better to squash some bugs.
hey ben tried i the WC Vendors gateway also and i got the same result… $0.00 on all vendor products sold
hey ben tried i the WC Vendors gateway also and i got the same result… $0.00 on all vendor products soldThat’s a problem then. 🙂 PRivate reply admin user/pass and your site URL and I’ll check out what’s going on. If I recall right you’re using old versions of all our software though, so there may be a limited amount of diagnostics I can do. It’s hard to work with older versions because new versions exist to fix bugs and some new versions of X require new versions of Y etc….
User:ben
Pass:Kz)ycqz8WPVITV6#%)hkaN601.) I created a new vendor “testvendor” on your website
2.) I created a product for $1.00
3.) I purchased it, shows commission as due for $1.00Something seems to be messed up with the “Unbeatable HairCuts Membership” product or the user account it is associated with. My recommendation is to delete the products and the user, then re-add them entirely.
Also, I should note, your site kindof needs some loving. Pages are very confusing and you’ve got /dashboard/ with WooCommerce my account and WC Vendors Pro feedback shortcodes on one page. Took me a long time to actually *find* the Pro Dashboard on your site to do testing. There’s so many plugins doing so many different things it’s incredibly confusing. Took about the last 1h20m to just get this far and I’m a WordPress pro! 🙂 Had to fix a few pages just to get things working correctly.
If you continue to experience any issues past this, I’d have to disable all 48 plugins on your website to do any more tests. This, of course, would be your job at first, as only running WC Vendors Pro, Free, and WooCommerce is how you test to find out if there’s actually any issues going on.
- The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.