Home Forums WC Vendors Pro Support Compatibility and licensing issues

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #59334
    esteban
    Participant

    Hi Anna, I would like to know if wcvendors is compatible with the Woocommerce plugin Smart Refunder And I also want to report that I have a Problem with the license since you tell me cURL error and you already told me that it was because it was disabled but it is not like that, all the licenses of complements that ask me cURL perfectly work an Except with wcvendors.

    Very grateful always for your valuable help.

    #59351
    Anna
    Member

    @estebanvilla1603
    That refund plugin will likely only work for the admin account- so it *might* work if you are sending customers refunds from your admin account. It will not know how to connect to vendor accounts for refunds- that would have to be custom coded and it would be an extensive job.
    I am not sure I understand what you mean regarding the cURL error. Some of the license activation fail because cURL is blocked, not adequate, or your host/server has a firewall.
    Please discuss this with your hosting or server provider.

    #59383
    esteban
    Participant

    Thank you for answering

    I would like to know if in case I can not activate the license it is possible to update manually without losing any information from my suppliers or configurations.

    #59384
    Anna
    Member

    Esteban,
    Absolutely- you can update manually. As long as your license is current, you will continue to receive updates in your account here under downloads.

    To manually update :
    1. back up your site (optional safe measure)
    2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
    3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
    5. Immediately upload the new Pro version zip you downloaded from your my-account.
    6. Activate! ?

    #59395
    esteban
    Participant

    thank you very much

    Another question is the possibility of creating 2 different types of sellers, such as “Standard” Vendor and “Premium” Vendor, in order to limit them to only publishing in certain categories.

    I would like that the “Standard” sellers can only publish in certain categories and the “Premium” Sellers in all categories

    #59434
    Anna
    Member

    Esteban,
    You may be able to achieve this with using Paid Memberships Pro — I am not 100% certain, though. Try it out: https://wordpress.org/plugins/paid-memberships-pro/

    #59468
    esteban
    Participant

    Thanks anna, I already tried that plugin and it does not work for what I want, I tell you what I want to be specific.

    I saw that in the configurations there is an option to hide categories to the sellers then what I would like is to know how to create a “role” that has the same functions the “seller” role created by wcvendors but that you have restrictions to publish in certain categories, This way the 2 roles that I look for would remain.

    I hope you help me thank you very much.

    Annex photo of the configurations section that I refer to.

Viewing 7 posts - 1 through 7 (of 7 total)
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