Home Forums WC Vendors Pro Support could not update plugin

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #54549
    K. Scott Posson
    Participant

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Tried it both ways, through WP plugin update and file upload, both did not work
    Thanks in advance for the help, Scott

    
    ### WordPress Environment ###
    
    Home URL: http://eclectic-cat.com
    Site URL: http://eclectic-cat.com
    WC Version: 2.6.13
    Log Directory Writable: ✔
    WP Version: 4.7.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.33
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.13
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
    
    ### Active Plugins (21) ###
    
    bbPress: by The bbPress Community – 2.5.12
    BP Remove Profile Links: by @bphelp – 1.2
    BuddyPress Reorder Tabs: by BuddyBoss – 1.0.9
    MarketPlace: by BuddyBoss – 1.2.1
    BuddyBoss One Click Installer: by BuddyBoss – 1.0.4
    BuddyPress Global Search: by BuddyBoss – 1.1.6
    BuddyPress: by The BuddyPress Community – 2.7.4
    Color Filters for WooCommerce: by Elementous – 1.2.2
    WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12
    Newsletter: by Stefano Lissa & The Newsletter Team – 4.7.6
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Simple System Status: by Leo Gopal – 1.0.0
    Use Any Font: by Dinesh Karki – 4.6
    WC Vendors Pro: by WC Vendors – 1.3.8
    WC Vendors: by WC Vendors – 1.9.8
    WooCommerce Stripe Gateway: by WooCommerce – 3.0.7
    WooCommerce: by WooThemes – 2.6.13
    WordPress Importer: by wordpressdotorg – 0.6.3
    WordPress Reset: by Matt Martz – 1.4
    Yoast SEO: by Team Yoast – 4.1
    WordPress Social Login: by Miled – 2.3.0
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #58 - /shop/
    Cart: #59 - /cart/
    Checkout: #60 - /checkout/
    My Account: #61 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: OneSocial Child Theme
    Version: 1.2.0
    Author URL: http://www.buddyboss.com
    Child Theme: ✔
    Parent Theme Name: OneSocial
    Parent Theme Version: 1.2.0
    Parent Theme Author URL: http://www.buddyboss.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #646
    Feedback form page: ✕  Vendor ratings will not work without this page set. Click here to set the page.
    Vendor Shop Permalink: - vendors/
    
    ### Templates ###
    
    Overrides: –
    
    #54571
    Anna
    Member

    Scott,

    @eclectic-cat

    We believe that this issue has now been resolved. Please try again now to update your WC Vendors Pro. Sorry for the inconvenience!

    #58176
    K. Scott Posson
    Participant

    Thank you, did as you said, fine now.

    #58202
    Anna
    Member

    Great! Glad this is resolved. 🙂

Viewing 4 posts - 1 through 4 (of 4 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.