Viewing 12 posts - 1 through 12 (of 12 total)
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  • #48600 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    I use test mode of Stripe Commissions & Gateway with Japanese currency.

    When I order something and checking out with stripe.
    Product of 100yen in my site will be 10,000yen in Stripe Dashboard.
    100 times larger price will be displayed.

    What should I do?

    I am sorry if its on this forum already or its is jus normal function.

    #48821 Score: 0
    Profile photo of Anna
    Anna
    WC Vendors Official Support
    125 pts
    @fervous

    Hello,
    Are you seeing this only in the Stripe dashboard on Stripe.com or is this showing in the WC Vendors commissions calculations or WC Vendors dashboard pages?

    Also, is the commissions and payment actually calculating correctly, or are the actual monetary amounts submitted to the admin and vendor incorrect?

    #48898 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop
    This reply has been marked as private.
    #49009 Score: 0
    Profile photo of Anna
    Anna
    WC Vendors Official Support
    125 pts
    @fervous

    Hello,
    It appears in the screenshots that the values are only showing incorrectly on the Stripe Dashboard on Stripe.com … is this correct? If this is correct, please notify Stripe so that they can assist and research this issue. I am not sure if the monetary values are being incorrectly submitted to Stripe; hopefully it is merely a bug / mistake in how Stripe is showing your currency, rather than the actual monetary amount being processed.

    The commissions is not showing DUE because you use the Stripe Commissions & Gateway Plugin– which pays the admin and the vendors commissions at checkout. So the commissions will are PAID– nothing is DUE.

    #49163 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    Hello,

    Thank you for your comment. I contacted stripe support.
    And the answer came.
    ———-
    The stated issue is due to Japanese being a non-decimal (or Zero-decimal) currency. Here is an article for your developer to read: https://support.stripe.com/questions/which-zero-decimal-currencies-does-stripe-support

    Basically, your developer will need to change the coding for handling Japanese Yen by not multiplying the value by 100.

    #49671 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    Hello,
    Waiting for your prompt feedback.
    Thank you.

    #49672 Score: 0
    Profile photo of Jamie
    Jamie
    WC Vendors Official Support
    82 pts
    @digitalchild

    Hello

    Yes it appears our code currently does not support Yen. I am scheduled to work on the stripe plugin this weekend and will work on this.

    cheers,

    Jamie.

    #49706 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    Hello Jamie,

    Thank you.

    #50123 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    What is the progress of this problem?

    #50275 Score: 0
    Profile photo of Anna
    Anna
    WC Vendors Official Support
    125 pts
    @fervous

    Hello,
    Jamie will be working on the Stripe plugin soon. One of us will notify you with updates.

    #50622 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    OK, Thank you.

    #53218 Score: 0
    Profile photo of honimop
    honimop
    Participant
    @honimop

    I have been waiting for over a month. What is the situation?

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