NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 11 replies, 3 voices, and was last updated 7 years, 3 months ago by
.
-
Posts
-
I use test mode of Stripe Commissions & Gateway with Japanese currency.
When I order something and checking out with stripe.
Product of 100yen in my site will be 10,000yen in Stripe Dashboard.
100 times larger price will be displayed.What should I do?
I am sorry if its on this forum already or its is jus normal function.
Hello,
Are you seeing this only in the Stripe dashboard on Stripe.com or is this showing in the WC Vendors commissions calculations or WC Vendors dashboard pages?Also, is the commissions and payment actually calculating correctly, or are the actual monetary amounts submitted to the admin and vendor incorrect?
Hello Anna,
I’m seeing Stripe dashboard on Stripe.com and WC Vendors pro dashboard pages
I attached some screenshots.I think fee is correct(See No.2 screenshot). My site’s commission setting is 94%.
The problem is only 100 times bigger.And I have one more question why nothing displayed on Commission Due at screenshot No.5 ?
Hello,
It appears in the screenshots that the values are only showing incorrectly on the Stripe Dashboard on Stripe.com … is this correct? If this is correct, please notify Stripe so that they can assist and research this issue. I am not sure if the monetary values are being incorrectly submitted to Stripe; hopefully it is merely a bug / mistake in how Stripe is showing your currency, rather than the actual monetary amount being processed.The commissions is not showing DUE because you use the Stripe Commissions & Gateway Plugin– which pays the admin and the vendors commissions at checkout. So the commissions will are PAID– nothing is DUE.
Hello,
Thank you for your comment. I contacted stripe support.
And the answer came.
———-
The stated issue is due to Japanese being a non-decimal (or Zero-decimal) currency. Here is an article for your developer to read: https://support.stripe.com/questions/which-zero-decimal-currencies-does-stripe-supportBasically, your developer will need to change the coding for handling Japanese Yen by not multiplying the value by 100.
Hello
Yes it appears our code currently does not support Yen. I am scheduled to work on the stripe plugin this weekend and will work on this.
cheers,
Jamie.
- The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.