Home Forums WC Vendors Pro Support Dashboard not displaying all elements

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

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Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #64117
    Julian Kanaan
    Participant

    Hi,

    I’ve just realized that my Pro Dashboard isn’t displaying the Sales report and Orders tables that it is supposed to.

    All I see is Add Product and Add Coupon. When I inspect element, I see an error. Perhaps that’s the cause? Screenshots attached.

    #64120
    Julian Kanaan
    Participant

    Opened up dashboard.php and found line 45 that was apparently causing issues.

    It’s apparently trying to pull data from WooCommerce Product Vendors, which I thought I had completely deleted before installing WC Vendors.

    Should I delete this line?

    #64122
    Julian Kanaan
    Participant

    Line 204 from /wc-core-functions.php

    #64132
    Anna
    Member

    Hello,
    Looks like maybe you are running the wrong dashboard page? You are using the dashboard page from the WooCommerce Product Vendors.

    #64139
    Julian Kanaan
    Participant

    @fervous
    Hmm. My pages settings are normal. Do you want to take a look?

    user: wcanna
    pass: *&Y^hmRDDnQppq0j4e&#Wq7m

    #64144
    Anna
    Member

    That error report seems to indicate that you’ve made some customization.. and there are still some files left from the old WooCommerce product vendors dashboard page.
    DO you recall making some changes? Have you altered the dashboard pages for WC Vendors Pro at all?

    #64154
    Julian Kanaan
    Participant

    I actually do remember I hired a freelancer to do some work. He edited a page for WC Product Vendors. Everything involving WC Vendors is completely stock.

    Should I go and try to delete these files that are still left?

    #64157
    Anna
    Member


    @jkanaan

    Yes- but BACKUP YOUR SITE FIRST.
    Are you still in development? Or is this a live site with live vendors and orders happening?
    If you are not too far along in development, you can also completely reset. I know this would involve having to restart with everything , though, so not the ideal solution.
    there are still some clingons form that development he did, and/or WooCommerce product Vendors, and it is interfering with your dashboard pages. Your dashboard pages do look different… our standard pages with Storefront theme you can see here on our dev site: dev.wcvendors.com and you can see that your pages look different.
    If you know the specific alterations the dev mad,e then you can go through and remove them. However, I do not know why it is interfering with WC Vendors Pro dashboard pages… they must be using the same classes or something.

    Or- look through your database and drop any old WooCommerce Product Vendors tables that may be lingering.

    #64160
    Julian Kanaan
    Participant

    Oh, I’ll just delete the tables then.

    My site is full of my own CSS. No real template changes. All cosmetic.

    #64161
    Julian Kanaan
    Participant

    Could I use these php files and overwrite any modified pages?
    https://github.com/woocommerce/woocommerce/blob/release/3.0/templates/myaccount/my-account.php

    #64162
    Anna
    Member

    Yeah- if the dev directly modified the pages instead of using hooks or filters, then that should work.
    PLEASE backup anything you do not want messed up, though. Keep your css and other work so if you nuke your site, you do not lose everything. 😉

    #64164
    Julian Kanaan
    Participant

    Goodluck to me! Thanks Anna

    #64168
    Julian Kanaan
    Participant

    Hah. Fixed it. He had conveniently saved all the modifications in a single folder. Saved it to desktop, deleted, refreshed site, and everything is back to normal.

    Very odd that it conflicted so much with WC Vendors.

    #64171
    Anna
    Member

    They may use the same hook, page or class that we use in WC Vendors.
    I am glad it is resolved now! 🙂

Viewing 14 posts - 1 through 14 (of 14 total)
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