Home Forums WC Vendors Pro Support Disappearing Information

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #60574

    One of our vendors had a shop description, which strangely vanished.

    Another vendor’s shipping rates disappeared too.

    Any idea why this would happen?


    No- I do not know why that would happen.
    The only other time I have seen something like this happen was when the theme being used had overridden some of our templates, but they were not kept up to date. Then when we made changes to the store-settings.php template, the fields would not save if the old templates were being used.
    I see that Marketica does override our templates, but the ones that are out of date shouldn’t affect the store description and the shipping…. check with then that this template is indeed up to date, as we did change it a few versions back. The authors of this theme need to keep up with our template updates, since they are overriding them.


    We will check this out. Thank you!

Viewing 3 posts - 1 through 3 (of 3 total)
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