August 5, 2016 at 3:32 pm #39208
I would like to disconnect my stripe account. When I log into stripe settings, I see the hyperlink that reads “Disconnect….”.
When I click on it, it takes me to this link https://MYDOMAIN.com/wp-admin/admin.php?disconnect_stripe_connect=true
The screen goes blank, stops loading. Refreshing doesn’t do anything and when I go back to log in my Stripe account is still connected.
Any guidance here would be wonderful!
bfrisch1August 5, 2016 at 3:34 pm #39209This reply has been marked as private.August 5, 2016 at 9:02 pm #39228benWC Vendors Official Support293 pts@ben
MySQL Version: ❌ 5.5.45 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements– You’ll want to have your webhosting company fix this for you. This isnt a problem with WC Vendors, but will be with WordPress/WooCommerce ***VERY*** soon. Have them upgrade you now to save you wondering why your site is broken a month from now when you update WP/Woo. 🙂
Onto your actual problem, with Stripe. In phpmyadmin, look for the user meta table for the vendor, and under that vendors user id, delete the meta key named
_stripe_connect_access_key. Delete that meta key/value for this user. That will solve the issue with this particular vendor. Most likely what happened was the vendor was connected in test mode, not live mode, so since the keys dont match, it just doesnt do anything.October 27, 2016 at 5:30 pm #46298
Will the _stripe_connect_access_key only be there for Vendors that connected while we were in test mode?
I’m getting the “No such customer..” error. After reading the forums, it appears that Vendors connecting while in test mode seems to be the issue. Before I send an email out to our vendors to disconnect, I’d like to see if 1) I can disconnect them myself via the DB and 2) if I can flat-out confirm if this is actually the issue.
What’s weird is that while checking the user meta tables, none of the Vendor profiles have the _stripe_connect_access_key (hence me asking if all Vendors will have one while connected), but they do appear towards the bottom of the user meta tables but do not seem to belong to any specific user. See attached images.
(because the stripe access keys are confidential – i think – I’ll attach them in a private message)
Thanks you. This issue is a tad over my head so, I hope I’m making sense.
Attachments:October 31, 2016 at 10:25 am #46533AnnaWC Vendors Official Support199 pts@fervous
Sorry I am late responding to this question- I missed it. 🙁
If you are still struggling with this; YES- you will need to have the vendors who connected in test mode disconnect from Stripe, then re-connect with live mode. This can all be done straight form the Vendor Dashboard under dashboard > settings > payments.
Please let me know if you have any other questions.October 31, 2016 at 6:20 pm #46561
The first time I had an issue with this, the link for the vendors to disconnect was not working correctly. In that event, Ben advised I go into to pHp admin and deal with it there. That’s why I was asking about the stripe_access_key. Would you mind answering my question about the stripe_access_key just in case the link doesn’t work again? Thanks.
BrandonDecember 2, 2016 at 10:56 pm #49195Megan @megtheodoro
Same problemDecember 3, 2016 at 5:15 pm #49277AnnaWC Vendors Official Support199 pts@fervous
Please keep all future replies in regards to your Stripe question here: https://www.wcvendors.com/help/topic/commission-not-transferring-to-vendor/
There is no need to keep pinging the OP with new replies, as your issue is likely unique. There is also no need to open multiple threads/replies in regards to your issue.
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