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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #59396
    Melissa
    Participant

    Hi,

    I purchased pro just over a year ago (13/03/2016) and am aware that this allows updates for 12 months only. However, I cannot find anywhere to download these updates? I was under the impression that I should be able to download any updates that were released within the 12 months?

    By purchasing Pro, I understood that I purchased the latest version of the software released within 12 months of purchase date and that I would always have access to that version – I just can’t seem to be able to find where to download it?

    Please let me know if you need more info.

    Thanks,
    Mel

    #59397
    WC Vendors Support
    Participant

    Your license is for access to Pro, and its updates, for 12 months. Once your 12 months is up, that’s it, we dont provide access to any old versions or current versions or support them at all.

    #59399
    Melissa
    Participant

    Thank you for the clarification Ben.

    Perhaps this is something you can add to the fine print for future customers? I believed I was buying software rather than just licensing and thought I could download the files whenever suited me.

    Thanks,
    Mel

    #59419
    Andrew
    Participant

    Hi Im also in the same situation. Im not happy about this as I cant update my site. Im only 10 days outside of my 12 month window…. This is really frustrating and bad form. I dont see why the download link for versions released within the year are not available.

Viewing 4 posts - 1 through 4 (of 4 total)
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