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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #17879
    Arvid Viderberg
    Participant

    So I’m having a bit of trouble with the emails.

    1. As it is now, the vendor sees commision without tax and shipping(in dashboard). In the admin panel, I can see the commision without tax but with shipping, and with the tax in a seperate column. However, in the email that the vendor gets(when an order is made), the commision is based on the commision percent for the product and then included is tax for 100% of the product, and by some reason, the shipping without taxes..
    The dashboard and admin panel is fine, but the email that the vendors receives needs a fix. Is there some way to solve this?

    2. When a vendor applies to become a vendor, he/she receivs one email that an account has been made and then antoher two emails that her/his application is currently pending. Is it possible to at least only send two?

    #17890
    WC Vendors Support
    Participant

    1.) Shipping and tax should be on their own lines in the Vendor Email receipt. Screenshot of the problem?

    2.) Nope, that’s WordPress & WooCommerce sending em.

    #18023
    Arvid Viderberg
    Participant

    Not sure how good you are at swedish, but here’s the screenshot..

    #18026
    WC Vendors Support
    Participant

    Interesting. I’ll have @digitalchild take a peek at that. There’s no “quick fix” for this, it’ll need to be hard coded and updated. Ticket #191

    #21361
    Arvid Viderberg
    Participant

    Hi @ben, was there ever an update for this problem? My vendors are still getting wrong commission in their emails. 🙂

    #21362
    WC Vendors Support
    Participant

    Not yet, no, however I assigned the ticket to Milestone v1.2.0 just now so look for it soon. 🙂

    #21379
    WC Vendors Support
    Participant

    Is tax enabled?

    #21383
    Arvid Viderberg
    Participant

    @ben “Give vendors any tax collected per-product” is unchecked.:)

    #21422
    WC Vendors Support
    Participant

    Well if it’s unchecked, it’s excluded from wasting space in the email. 😉

Viewing 9 posts - 1 through 9 (of 9 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
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