Home Forums Stripe Commissions & Gateway Support Error: Invalid API Key provided: sk_test_****

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #64970
    Jim
    Participant

    Hello,

    I have WC Venders “Stripe Commissions & Gateway” installed through WooCommerce on a WordPress CMS theme. I have all my API codes correct, and yet when ever I try to process a payment on the website, I get this error message instead:

    “Error: Invalid API Key provided: sk_test_****” – It continues with the * and provides the last 4 characters; however, those last 4 characters aren’t even the correct ones so I have no idea where it is pulling that information from.

    Does anybody have any idea on how to fix this. I tried uninstalling and reinstalling the plugin but it doesn’t seem to help at all.

    Thank you!

    #65207
    Jim
    Participant

    Does anybody have any idea on how how to fix this issue. I really need to get this going. I would appreciate any advice.

    Thank you very much!

    #65276
    Anna
    Member

    @sealboss
    Try using it now, with the Stripe modal form disabled.
    If that does not work–
    Check your redirect for Stripe .. will be located here:
    login to your Stripe
    go to: connect > settings > platform settings > Redirect URls

    For both development (test) and production (live) make sure they are https if you are using SSL

    #65356
    Jim
    Participant

    Hello,

    It did not appear to help. I also updated the REDIRECTS to the main domain homepage and that didn’t change the error at all. Is there another part of the checkout process that I need to re-direct to? Before I updated the re-directs, it was blank. Is that something that would cause this error?

    Thank you in advanced for your help.

    #65438
    Anna
    Member

    @sealboss
    Jim,
    I’m not certain if blank redirects will cause this.
    Troubleshooting these payment gateway issues is so difficult, since I cannot actually test or see your Stripe details– nor would I be able to check anything outside of your client ID and keys anyway.

    Are you testing with a separate vendor account? In other words, are you using a different Stripe account for the test vendor on your site? You cannot also use the same Stripe account as you are using for admin..

    I’d also encourage you to ask Stripe and see if they have any insight, as they may be able to see more on their end of the transaction process and what you’d receive an error from keys that you do not even have on your site.

    #65585
    Jim
    Participant

    Stripe says that I should contact you so they are not very helpful in that regard.

    How do I check which account I am using for the plugin? and which account am I supposed to be using? Can you please elaborate on how that works because this may be the issue.

    Thank you so much!

    #66233
    Jim
    Participant

    Hello,

    Is there any update on this? Everyday that this is not running, we are losing potential business and it’s important that we get this up. Please let me know what we can do to get this working.

    Thank you!

    #66303
    Jean-Michel Junod
    Participant

    Hello,
    I had the same issue. I guess at one point I connected wrongly a WordPress user account to a wrong Stripe account that was still open on my browser. To unlink and link again to the right Stripe account, I manually deleted the stripe access key in the database for the user/vendor that was wrongly connected (as I couldn’t use the “Click here to disconnect your Stripe account.” button, arrived to a blank page for unknown reason).
    In the table wp_user_meta, look for meta_key _stripe_connect_access_key and user_id that has the problem, then empty the meta_value key. Login again as the user in WordPress, then re-connect to the correct Stripe account from the “Shop settings” page. Hope this helps.

    #66448
    Jim
    Participant

    Thanks for the reply Jean. Would you mind being a little bit more specific on where I can find that access key to delete? I’m having trouble locating it and I would appreciate some more specifics on that.

    Also, where do you find the click here to disconnect your stripe account. I feel like I went through the options and I did not see that.

    Please advise.

    Thank you for your help!

    #66450
    Jean-Michel Junod
    Participant

    Hi Jim,

    To delete the access key, I did it directly in the database (phpmyadmin).

    To disconnect the Stripe account, I went in vendor account (/admin), then “Shop settings”. On top of that page, you should see:
    Connect with Stripe
    Your account is currently connected to Stripe.
    Click here to disconnect your Stripe account.

    I think for me the problem was that a vendor account was wrongly connected to the admin Stripe account. That’s why I erased that faulty key (you have at least the last 4 characters to locate it) and reconnected the vendor to the right Strip admin account (again go to vendor account as described above).

    Hope this helps…

    #67267
    Jim
    Participant

    Hi Jean,

    I can verify that this method worked. Thank you very much for your help.

Viewing 11 posts - 1 through 11 (of 11 total)
  • The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.