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- This topic has 13 replies, 4 voices, and was last updated 7 years, 10 months ago by
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Everything has been set up and tested fine, but once I move to live mode I am receiving this error code:
Error: No such customer: cus_8EqokmpEQMj01; a similar object exists in live mode, but a test mode key was used to make this request.
I’ve double checked my live and secret settings, but I’m not catching the error.
In addition, when I go to my stripe dashboard, it is not capturing the charge. It is only capturing the credit card and customer info.
Thank you.
Never seen that error before, that’s a new one! The error message means your keys are screwed up. Looks like you have your live/production keys where your development/test keys are. Keep fiddling with it, you’ll get there.
Thanks for the reply Ben.
In searching a bit, it appears this might be the fix:
When I was in test mode I was using one of my email addresses and other info. When I switched to live mode, I used the same email address/shipping info. Apparently, the database tracks email addresses/other information you enter in each mode and won’t allow for a duplicate in both.
Scroll down to entry #170840 and you can see what Pippin Williamson says about this: https://easydigitaldownloads.com/forums/topic/stripe-error-message/
He ended up writing a fix for his plugin to address this issue.
Interesting. Thanks for the link, that makes much sense. We’ll get a check put in that if in test mode, dont save the customer key, but in live mode, do save it. Then it cant possibly ever be a problem again. I’ll code that in for the next Stripe update. I’m surprised that in the last 16 months Stripe has been for sale and purchased by our members here that nobody ever caught that before. You’re the first! 🙂 Thanks much for the heads up.
Well, it’s kinda funny. Sometimes we see a bug and go “how the hell did nobody ever notice this?” like a year later. 🙂 It’s not like WC Vendors is gently used, it’s THE CORE plugin that operates their entire marketplace for over 15,000 websites. You’d think some things would be noticed immediately, but then a year later, someone mentions it. Weirdness. 🙂
So let me ask you this, if I want to remove the info that I put in the database during the checkout testing process, where would I go to remove that?
It depends on what info you’re looking for. wp_usermeta wp_users and then the ones listed here: https://docs.woothemes.com/document/installed-database-tables/
I’ve just had the same issue and only had Stripe live for a few days lol! Typical that we find the error hey Jason?!
Does this mean no customers can purchase by card or just me?
I’m a bit lost reading above as to what I need to do to fix it sorry for being thick 🙁
Karen: That’s because your vendor connected to their Stripe account while you were still in Test mode. Have the vendor disconnect then reconnect.
Thanks Ben all done 🙂
Sorry for late reply, only just seen this as I’m not getting emails for replies for some reason (and yes I have ticked the magic box)Hi Ben,
I’m having this same issue, I’m assuming it’s because some vendors connected while still in test mode (I can see them connected in stripe in test mode).
Unfortunately, when the vendor tries to disconnect from Stripe, he is redirected to a blank page, and no errors show up in the logs.
Any idea how I could fix this?
Thanks
@grazin_inc — To force a vendor to disconnect from stripe, in phpmyadmin, delete the _stripe_customer_id meta key from the usermeta for the vendor’s user ID.
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