Home Forums Stripe Commissions & Gateway Support Expired API key though updated key

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #42330
    Venudici
    Participant

    Hi,

    I haven’t find that issue anywhere else, thus I am counting on the community.

    During checkout I get an error message saying the API key provided is expired, though I made sure they are updated in accordance with my Stripe account.

    In addition, two strange things. Firstly the given key is a test key although I have disabled the test mode, both in the Woo settings and on Stripe, then the message gives the end of the key and that does not match with the current key logged in the plugin.

    I believe there is a former key still logged somewhere and do not know how to reset / remove it.

    I tried to remove Stripe Connect plugin and re-install it, that did not work more.
    Besides I did not understand why after the re-installation all the key where already logged in..

    I precise that I also removed the other Stripe plugin, Stripe for WooCommerce.

    Any idea?

    #42360
    WC Vendors Support
    Participant

    Check the users meta for the _stripe_connect_access_key. If it exists, deleting it will reset the vendors stripe connection.

    And yes, you would only use our stripe plugin never any other, using two at once is asking for danger! 🙂

    #42382
    Venudici
    Participant

    Works! Thanks a lot 🙂

Viewing 3 posts - 1 through 3 (of 3 total)
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