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Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • #52778
    Antoine
    Participant

    Heres the error I’m getting trying to test connection.

    Fatal error: Uncaught exception ‘Exception’ with message ‘Error making StripeOAuth request: (400) Bad Request’ in /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php:346 Stack trace: #0 /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php(174): StripeOAuth->getTokens(‘ac_9umkL4Kvcynk…’, false) #1 /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/gateway-stripe.php(155): StripeOAuth->getAccessToken(‘ac_9umkL4Kvcynk…’) #2 [internal function]: stripe_check_connect(Object(WP)) #3 /home2/drumandsoundkits/public_html/wp-includes/class-wp-hook.php(298): call_user_func_array(‘stripe_check_co…’, Array) #4 /home2/drumandsoundkits/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array) #5 /home2/drumandsoundkits/public_html/wp-includes/plugin.php(515): WP_Hook->do_action(Array) #6 /home2/drumandsoundkits/public_html/wp-inclu in /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/StripeOAuth.class.php on line 346

    I have tried rolling new keys, disable all plugins besides woocommerce, wc vendors and wc vendors strip connect plugins.

    Nothing works, any help would be much appreciated thank you.

    Also when i try and purchase i get a internal error code every time.

    #52779
    WC Vendors Support
    Participant

    What happens when you disabled other plugins like we asked you to before you made this post? 🙂 Turn off everything except WC VEndors and WooCommerce, and of course leave our Stripe enabled too. Test. Does it work? If yes, then it’s a conflicting plugin that doesnt declare their own classes and the plugin that when turned on breaks your site is the author of whom shall fix. 🙂

    #52854
    Antoine
    Participant

    Thank you for the response, i actually turned all them off and just left the plugins you said on and still run into the same problem. The theme I’m using is Salient from Themeforest.

    #52857
    Antoine
    Participant

    This is how i step up my stripe connect, is this the correct way?

    #52863
    Anna
    Member

    Did you also set up your credentials in : wp admin > WooCommerce > Checkout > Stripe Connect?

    Yes- your Stripe page set-up looks ok from what I can see.. but you have to have the client id and keys entered in the checkout sections of woocommerce also.
    https://www.wcvendors.com/kb/stripe-commissions-gateway-setup/

    #52869
    Antoine
    Participant

    Yes, i also double checked to see if i have the right keys for each section.

    #52871
    Antoine
    Participant

    Not sure if this helps but i didn’t enter test credentials in, Does that matter?

    #52873
    Antoine
    Participant

    Ok i got the test to work! I had to put in test mode in backend. But I’m still having trouble with Internal Server Error.

    #52875
    WC Vendors Support
    Participant

    Show me the WooCommerce system status report immediately after you see that error. Thanks!

    #52876
    Anna
    Member

    More than one Stripe plugin?

    #52877
    WC Vendors Support
    Participant

    PS — Your redirect URL for your website should be https, not http. http and https dont even share logins, so you’d be sending a customer back to a URL of which then they’d be logged out. Weird. 🙂

    #52878
    Antoine
    Participant

    This is what i see.

    #52880
    WC Vendors Support
    Participant

    That’s not your WooCommerce System Status report. wp-admin > woo > system status copy & paste

    #52883
    Antoine
    Participant

    Sorry about that, sending now.

    #52884
    Antoine
    Participant
    
    ### WordPress Environment ###
    
    Home URL: http://www.drumandsoundkits.com
    Site URL: http://www.drumandsoundkits.com
    WC Version: 2.6.12
    Log Directory Writable: ✔
    WP Version: 4.7.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.5.38 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 2 GB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.38.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.12
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (24) ###
    
    Captcha by BestWebSoft: by BestWebSoft – 4.2.8
    Contact Form 7: by Takayuki Miyoshi – 4.6
    Disable Comments: by Samir Shah – 1.6
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.0.19
    EWWW Image Optimizer: by Shane Bishop – 3.2.2
    Facebook Comments Plugin: by talspotim – 2.3.6
    Font Awesome Icons: by Rachel Baker – 3.2.1
    GZip Ninja Speed Compression: by CustomWPNinjas – 1.2.3
    Salient Visual Composer: by Michael M - WPBakery.com | Modified by ThemeNectar – 4.12
    Opt-In Panda | BizPanda: by OnePress – 1.4.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    SendGrid: by SendGrid – 1.10.3
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    Social Locker | BizPanda: by OnePress – 4.3.7
    WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.4
    WC Vendors: by WC Vendors – 1.9.7
    WooCommerce Advanced Notifications: by WooThemes / Mike Jolley – 1.1.11 – 1.2.3 is available
    WooCommerce AWeber Newsletter Subscription: by Gerhard Potgieter – 1.0.8 – 1.0.12 is available
    WooCommerce Checkout Field Editor: by WooThemes / Mike Jolley / Patrick Garman – 1.4.5 – 1.5.2 is available
    WooCommerce Conversion Tracking: by Tareq Hasan – 1.2.1
    WooCommerce: by WooThemes – 2.6.12
    Wordfence Security: by Wordfence – 6.2.10
    Yoast SEO: by Team Yoast – 4.0.2
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #316 - /shop/
    Cart: #317 - /cart/
    Checkout: #318 - /checkout/
    My Account: #319 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Salient
    Version: 7.5.02
    Author URL: http://themenectar.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: salient/woocommerce/cart/cart-shipping.php
    salient/woocommerce/cart/cart-totals.php
    salient/woocommerce/cart/cart.php
    salient/woocommerce/cart/shipping-calculator.php
    salient/woocommerce/checkout/form-checkout.php
    salient/woocommerce/checkout/form-shipping.php
    salient/woocommerce/checkout/review-order.php
    salient/woocommerce/content-product.php
    salient/woocommerce/content-single-product.php
    salient/woocommerce/loop/add-to-cart.php
    salient/woocommerce/myaccount/form-login.php
    salient/woocommerce/single-product/product-image.php
    salient/woocommerce/single-product/tabs/description.php
    salient/woocommerce/single-product/tabs/tabs.php
    
    
    #52886
    WC Vendors Support
    Participant

    Thanks! There’s much to do. 🙂 See the X in RED? Red means yer dead! 🙂

    PHP Version: ❌ 5.5.38 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    
    Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
    
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    

    You’ll want to fix *all* of those. Google will be your best friend, as many people have fixed these before for WooCommerce basic requirements. 🙂

    ### Active Plugins (24) ###
    
    Captcha by BestWebSoft: by BestWebSoft – 4.2.8
    Contact Form 7: by Takayuki Miyoshi – 4.6
    Disable Comments: by Samir Shah – 1.6
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.0.19
    EWWW Image Optimizer: by Shane Bishop – 3.2.2
    Facebook Comments Plugin: by talspotim – 2.3.6
    Font Awesome Icons: by Rachel Baker – 3.2.1
    GZip Ninja Speed Compression: by CustomWPNinjas – 1.2.3
    Salient Visual Composer: by Michael M - WPBakery.com | Modified by ThemeNectar – 4.12
    Opt-In Panda | BizPanda: by OnePress – 1.4.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    SendGrid: by SendGrid – 1.10.3
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    Social Locker | BizPanda: by OnePress – 4.3.7
    WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.4
    WC Vendors: by WC Vendors – 1.9.7
    WooCommerce Advanced Notifications: by WooThemes / Mike Jolley – 1.1.11 – 1.2.3 is available
    WooCommerce AWeber Newsletter Subscription: by Gerhard Potgieter – 1.0.8 – 1.0.12 is available
    WooCommerce Checkout Field Editor: by WooThemes / Mike Jolley / Patrick Garman – 1.4.5 – 1.5.2 is available
    WooCommerce Conversion Tracking: by Tareq Hasan – 1.2.1
    WooCommerce: by WooThemes – 2.6.12
    Wordfence Security: by Wordfence – 6.2.10
    Yoast SEO: by Team Yoast – 4.0.2
    

    Please deactivate ALL PLUGINS except WooCommerce, WC Vendors, and WC Venodr STripe and re-test. Additionally, switch to Storefront since that’s a known good theme and you do have some theme template overrides so just to ensure it’s not a theme related issue, test with Storefront.

    Let us know!

    #52891
    Antoine
    Participant

    No problem, i deactivated all plugins minus the ones to keep enabled. Still have internal server error.

    #52893
    WC Vendors Support
    Participant

    What is in the last few lines of your error_log? Still the same as your first post?

    #52896
    Antoine
    Participant

    Yes it’s still the same.

    #52907
    WC Vendors Support
    Participant

    And you fixed all of the errors from your system status report? o.O

    #52933
    Antoine
    Participant

    My apologies, didn’t see your last post. Will get on the system report errors today and will let you know what happens when i do. Thanks

    #59108
    Antoine
    Participant

    Ok I’m back, So i installed the missing system requires and still having the same problem. Here’s the error its pulling up. Note i already installed PHP GD Library.

    [15-Mar-2017 04:10:20 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20
    [15-Mar-2017 04:11:46 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20
    [15-Mar-2017 04:45:29 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home2/drumandsoundkits/public_html/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20

    #60160
    Antoine
    Participant

    I still haven’t gotten a response…

    #60163
    WC Vendors Support
    Participant
Viewing 24 posts - 1 through 24 (of 24 total)
  • The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.