Feature image problem

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • July 14, 2016 at 7:47 pm #37234
    koran
    Participant

    when i try upload a feature image or gallery image the page scroll back to the top

    July 14, 2016 at 8:06 pm #37237
    WC Vendors Support
    Participant

    Any console errors? (Ctrl+Shift+J in Chrome)

    July 14, 2016 at 8:57 pm #37243
    koran
    Participant

    no errors ben … i tried it no luck

    July 15, 2016 at 11:14 am #37281
    WC Vendors Support
    Participant

    Have you tried with a different theme and all other plugins besides WC Vendors Free, Pro & WooCommerce disabled?

    July 16, 2016 at 8:50 am #37340
    koran
    Participant

    yes i tried other themes same thing

    July 18, 2016 at 2:51 pm #37483
    WC Vendors Support
    Participant

    Shoot me an admin user/pass and your site URL, I’ll debug it, set as private reply.

    July 18, 2016 at 3:16 pm #37496
    WC Vendors Support
    Participant

    Admin password does not work. But that’s OK, I dont need it.

    Vendor password does work. When I asked you if there were any console errors — you missed the ball on that one. 😉 It shows Select2 errors, because Listify is using a non-WooCommerce Select2 for their theme. Upgrade to Pro v1.3.3 if you havent already, and in the Pro options you’ll see a checkbox to disable our Select2 in favor of your themes, it was just added in v1.3.3 of Pro. That *should* solve the problem.

    July 18, 2016 at 3:22 pm #37503
    koran
    Participant

    hey ben i done that… still the same problem

    July 18, 2016 at 3:26 pm #37506
    WC Vendors Support
    Participant

    Ok, can you fix the ben password so I can continue to debug? 🙂 All I’m going to do is change to Storefront, disable all of your plugins, and test. If it works, I leave it there for you to re-enable everything back.

    July 18, 2016 at 5:31 pm #37517
    koran
    Participant

    anything ben

    July 19, 2016 at 2:56 pm #37615
    WC Vendors Support
    Participant

    It was the “Disable select2 from loading with pro.” checkbox. When checked, your site pukes. Unchecked, site works fine. Have fun.

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
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