Featured Image Not Available

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 5, 2017 at 6:42 pm #58330
    Chase Monroe
    Participant

    Hello,

    When creating a product, the option to insert a featured image for a product does not appear. I have made sure that the settings allow a featured image to be displayed, but it is still not showing. Any suggestions?

    March 5, 2017 at 7:22 pm #58335
    Anna
    Member

    Hello Chase,
    If you would go through some standard debugging steps, this will help us try to isolate what may be the issue.
    Question- is the featured image upload area completely not visible on the page? Or is it just not working properly?

    Debugging steps:
    1. please switch to the Storefront theme (temporarily) to see if there is a conflict with your theme. https://wordpress.org/themes/storefront/ Test and see if the featured image is working when using Storefront.

    2. If not, now deactivate all plugins except WooCommerce, WC Vendors and WC Vendors Pro. Test again to see if it is working. If so, then re-activate your plugins one by one, testing after each re-activation, to see which one is causing the issue with the featured image.

    Let me know what you learn from the debugging steps.

    March 5, 2017 at 7:24 pm #58336
    Anna
    Member

    Sorry I see now you are already using Storefront.
    If the plugin deactivation does not help, let me know and I will login to your admin and take a look.

    March 5, 2017 at 7:26 pm #58337
    Chase Monroe
    Participant

    Okay, thank you. i will try deactivating the plugins and see if that fixes it. I will keep you updated!

    March 5, 2017 at 8:48 pm #58341
    Chase Monroe
    Participant

    I figured out which plugin was causing the problem. It is BuddyPress for WC Vendors (BP WC Vendors), should I contact them about the bug or are you able to assist me?

    March 5, 2017 at 9:10 pm #58342
    Anna
    Member

    Chase,
    I am sure that the author of that plugin would appreciate knowing that there is an issue. They come and post here sometimes, and they are typically helpful.
    You can continue working with WC Vendors and WC Vendors Pro and get your store configured- and work with the BP WC Vendors plugin author so this bug can hopefully be resolved. The Pro dashboard will not be in your buddypress profile pages until that is resolved.

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Viewing 6 posts - 1 through 6 (of 6 total)
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