NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
January 7, 2016 at 12:59 am #20144
I could notice this issue when I recently updated the new version. Our vendors could upload images in our site vasthrajewels.com but even after selecting “Set as featured image”, this is not working at all. Can you please help?
Also, if you could tell me if there is any possibility to resize the fields: product category, tags and attribute, it would be great. If you would like to have a test seller id and password to access Pro dashboard, please let me know. Appreciate your help.
Thanks and best regards.January 7, 2016 at 11:17 am #20160
You should test this on dev.wcvendors.com login/password vendor1 — This is our dev/demo server. If you experience the same issue on the dev server, then it’s a bug we need to fix. If you do not experience the same issue, it’s something on your end goofing things up and you’ll have to debug by following these instructions:
For changing the size of the fields — You could filter out the fields and change how they are displayed. It’s not quite simple, though, you’d have to write a filter for it and then change a lot of the attributes.January 22, 2016 at 2:05 pm #21187
Create that phpinfo page and then you can see if GD is installed. You’ll see it in the list of output on the page you created, if you don’t, then your webhosting admin will need to install GD.
Have you tried with a different theme? Try with Storefront. Let me know!
BenJanuary 22, 2016 at 2:08 pm #21191koranParticipant
Hey Ben i cant edit the Feature Image, when i do the page refresh and go back to the vendor dashboardJanuary 22, 2016 at 2:23 pm #21209
Try with the Storefront theme, koran. If it works in Storefront, you’ve got a theme issue.
BenJanuary 23, 2016 at 12:02 am #21257
As per mentioned in the link, I have also placed PHP file in our server and could see GD is enabled. Please refer the below link.
Also, I tried with storefront theme, but with no luck. The same issue exists still. Could you please investigate further on this? As of now, we are uploading in gallery and later we move them as featured image as admin (Work around plan). Thanks.January 23, 2016 at 11:53 am #21281
Yup, I see GD enabled, and you’re running a good version of PHP as well. Your PHP settings are just fine.
Have you tried with all plugins (except WC Vendors Free, Pro & WooCommerce) disabled? That’s the next step, report back once you’ve tried this.
BenJanuary 23, 2016 at 10:31 pm #21305
Yes, I tried deactivating all the plugins except WC vendors and Woocommerce. Still, the issue remain same. I have provided all the list of active plugin on our site and I do not see any conflicts with them. Can you please advise?
Block Specific Plugin Updates
Booster for WooCommerce
CCAvenue Payment Gateway Advanced for WooCommerce
Contact Form 7
Easy Forms for MailChimp by YIKES
NextScripts: SNAP Pro Upgrade Helper
NextScripts: Social Networks Auto-Poster
Rating-Widget: Star Review System
Tawk.to Live Chat
User Submitted Posts
WC Vendors Pro
WooCommerce – Store Exporter
WooCommerce AJAX Products Filter
Woocommerce CSV Import
WooCommerce Extended Coupon Features
WooCommerce Grid / List toggle
WooCommerce Menu Extension
WooCommerce PDF Invoices & Packing Slips
WooCommerce Razorpay Payments
WooCommerce Table Rate Shipping by Mangohour
WordPress Editorial Calendar
WP Add Custom CSS
WP All Import
WP Image Zoooom
WP reCaptcha Integration
WP Super Cache
WPB WooCommerce Product slider
YITH WooCommerce Wishlist
Yoast SEOJanuary 23, 2016 at 11:21 pm #21308
I’m logged in now. Beginning testing.January 23, 2016 at 11:35 pm #21309
Done testing. Feel free to re-enable plugins.
I’m unable to figure out the actual problem. I’ll have to call in the big guns.
@email@example.com — Jamie will check it out and advise if it’s us or your webserver.
BenJanuary 24, 2016 at 2:02 am #21313
I’ve also taken a look but am unable to find the issue. I do remember we had some issues with earlier versions of some files. I’m wondering how did you update to the latest version of the plugin?
Jamie.January 24, 2016 at 4:47 am #21316
For free version, we got notification within WordPress to update. But, for vendors pro version, I manually downloaded the recent version and upload / activate in WordPress. Thanks.January 24, 2016 at 6:53 am #21321
Can you re-upload the pro plugin and ensure ALL files are overwritten in the directory, I think you might have an old version of a file somewhere.
Jamie.January 27, 2016 at 1:17 am #21670
I have deleted the files manually today to update new version of Pro. I believe still this issue did not get solved. Can you please help?
ThanksJanuary 27, 2016 at 4:37 am #21692
I have a few other issues to work on then I’ll take a look at this one. It’s very weird as I’m unable to replicate this anywhere.
Jamie.February 14, 2016 at 3:59 am #23989
It’s been a while, we raised this issue. Can you please advise when can you support us on this issue?
Thanks.February 14, 2016 at 5:09 pm #23996
The hard part on this one is none of us can replicate this problem, and no other member has reported this as a problem. It only seems to be a problem on your site. Why? Don’t know. Webserver settings? Plugins conflicting? Theme conflicting? Custom code conflicting? Outdated templates? Whatever it is, if we can’t replicate it, it’s impossible to “fix” if we can’t see it broken and reproduce the error.February 17, 2016 at 7:50 am #24162
I’have the same issue on my website, working with the last version of WC Vendors pro.
I’m running on a dedicated server with Nginx.
I also tried to reupload the plugin but still the issue.
NB : It’s important to notice that it’s possible to upload a image in the gallery but not in the feature image :
February 19, 2016 at 5:48 am #24353
Do you find something @firstname.lastname@example.org ?February 19, 2016 at 12:06 pm #24372
Check for console errors.February 20, 2016 at 11:02 am #24435
This is the only error i have :
Feb 20 17:00:01 sd-86309 sshd: Failed password for root from 22.214.171.124 port 12035 ssh2
Feb 20 17:00:01 sd-86309 sshd: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:03 sd-86309 sshd: Failed password for root from 126.96.36.199 port 12035 ssh2
Feb 20 17:00:03 sd-86309 sshd: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:03 sd-86309 sshd: Received disconnect from 188.8.131.52: 11: [preauth]
Feb 20 17:00:03 sd-86309 sshd: PAM 2 more authentication failures; logname= uid=0 euid=0 tty=ssh ruser= rhost=184.108.40.206 user=root
Feb 20 17:00:09 sd-86309 sshd: pam_unix(sshd:auth): authentication failure; logname= uid=0 euid=0 tty=ssh ruser= rhost=220.127.116.11 user=root
Feb 20 17:00:11 sd-86309 sshd: Failed password for root from 18.104.22.168 port 51316 ssh2
Feb 20 17:00:11 sd-86309 sshd: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:13 sd-86309 sshd: Failed password for root from 22.214.171.124 port 51316 ssh2
Feb 20 17:00:13 sd-86309 sshd: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:15 sd-86309 sshd: Failed password for root from 126.96.36.199 port 51316 ssh2
Feb 20 17:00:15 sd-86309 sshd: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:16 sd-86309 sshd: Received disconnect from 188.8.131.52: 11: [preauth]
Feb 20 17:00:16 sd-86309 sshd: PAM 2 more authentication failures; logname= uid=0 euid=0 tty=ssh ruser= rhost=184.108.40.206 user=rootFebruary 20, 2016 at 11:27 am #24439
That’s a webserver error log, which isnt what we’re looking for….. Console error check means check your web browser for errors. In Chrome, it’s Control+Shift+J and then you look at the errors you see to look for issues there.February 20, 2016 at 11:31 am #24440
Oh sorry, this is the error in chrome
February 20, 2016 at 11:33 am #24441
There we go, that’s better. 🙂
What plugins do you have installed right now? Did you go through this article to debug it before asking your question here?February 20, 2016 at 11:42 am #24445
I have disable all plugins and put storefront and it’s the same errorFebruary 20, 2016 at 12:11 pm #24452
Download the latest Pro @ wcvendors.com/my-account/
I would have done it myself, but I cant since you have a ftp firewall active for deleting/reinstalling plugins. 🙂February 20, 2016 at 12:32 pm #24460
Thanks for looking, i have delete and re-upload and still that issue..February 20, 2016 at 12:35 pm #24461
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