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- This topic has 28 replies, 5 voices, and was last updated 7 years, 9 months ago by
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Hi Ben,
I could notice this issue when I recently updated the new version. Our vendors could upload images in our site vasthrajewels.com but even after selecting “Set as featured image”, this is not working at all. Can you please help?
Also, if you could tell me if there is any possibility to resize the fields: product category, tags and attribute, it would be great. If you would like to have a test seller id and password to access Pro dashboard, please let me know. Appreciate your help.
Thanks and best regards.
Hi Naga,
You should test this on dev.wcvendors.com login/password vendor1 — This is our dev/demo server. If you experience the same issue on the dev server, then it’s a bug we need to fix. If you do not experience the same issue, it’s something on your end goofing things up and you’ll have to debug by following these instructions:
For changing the size of the fields — You could filter out the fields and change how they are displayed. It’s not quite simple, though, you’d have to write a filter for it and then change a lot of the attributes.
Hi Naga,
https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page
Create that phpinfo page and then you can see if GD is installed. You’ll see it in the list of output on the page you created, if you don’t, then your webhosting admin will need to install GD.
Have you tried with a different theme? Try with Storefront. Let me know!
Ben
Hey Ben i cant edit the Feature Image, when i do the page refresh and go back to the vendor dashboard
Hi Ben,
As per mentioned in the link, I have also placed PHP file in our server and could see GD is enabled. Please refer the below link.
http://vasthrajewels.com/phpinfo.php
Also, I tried with storefront theme, but with no luck. The same issue exists still. Could you please investigate further on this? As of now, we are uploading in gallery and later we move them as featured image as admin (Work around plan). Thanks.
Naga,
Yup, I see GD enabled, and you’re running a good version of PHP as well. Your PHP settings are just fine.
Have you tried with all plugins (except WC Vendors Free, Pro & WooCommerce) disabled? That’s the next step, report back once you’ve tried this.
Ben
Hi Ben,
Yes, I tried deactivating all the plugins except WC vendors and Woocommerce. Still, the issue remain same. I have provided all the list of active plugin on our site and I do not see any conflicts with them. Can you please advise?
Active Plugins:
Block Specific Plugin Updates
Booster for WooCommerce
CCAvenue Payment Gateway Advanced for WooCommerce
Column Shortcodes
Contact Form 7
Display Widgets
Easy Forms for MailChimp by YIKES
MiwoFTP
NextScripts: SNAP Pro Upgrade Helper
NextScripts: Social Networks Auto-Poster
Rating-Widget: Star Review System
Strong Testimonials
Tawk.to Live Chat
Ultimate Member
User Submitted Posts
WC Vendors
WC Vendors Pro
WebEngage
WooCommerce
WooCommerce – Store Exporter
WooCommerce AJAX Products Filter
WooCommerce Colors
Woocommerce CSV Import
WooCommerce Customizer
WooCommerce Extended Coupon Features
WooCommerce Grid / List toggle
WooCommerce Menu Extension
WooCommerce PDF Invoices & Packing Slips
WooCommerce Razorpay Payments
WooCommerce Table Rate Shipping by Mangohour
WooSidebars
WordPress Editorial Calendar
WP Add Custom CSS
WP All Import
WP Image Zoooom
WP reCaptcha Integration
WP Super Cache
WPB WooCommerce Product slider
YITH WooCommerce Wishlist
Yoast SEODone testing. Feel free to re-enable plugins.
I’m unable to figure out the actual problem. I’ll have to call in the big guns.
@digitalchild — See attached JavaScript error. All plugins disabled. Theme Storefront. The gallery images work, featured does not.@vasthra01@gmail.com — Jamie will check it out and advise if it’s us or your webserver.
Ben
Hello,
I’ve also taken a look but am unable to find the issue. I do remember we had some issues with earlier versions of some files. I’m wondering how did you update to the latest version of the plugin?
cheers,
Jamie.
Hi Jamie,
For free version, we got notification within WordPress to update. But, for vendors pro version, I manually downloaded the recent version and upload / activate in WordPress. Thanks.
Hi Naga,
Can you re-upload the pro plugin and ensure ALL files are overwritten in the directory, I think you might have an old version of a file somewhere.
cheers,
Jamie.
Hi Jamie,
I have deleted the files manually today to update new version of Pro. I believe still this issue did not get solved. Can you please help?
Thanks
Hello,
I have a few other issues to work on then I’ll take a look at this one. It’s very weird as I’m unable to replicate this anywhere.
cheers,
Jamie.
Hi Jamie,
It’s been a while, we raised this issue. Can you please advise when can you support us on this issue?
Thanks.
Hi Naga,
The hard part on this one is none of us can replicate this problem, and no other member has reported this as a problem. It only seems to be a problem on your site. Why? Don’t know. Webserver settings? Plugins conflicting? Theme conflicting? Custom code conflicting? Outdated templates? Whatever it is, if we can’t replicate it, it’s impossible to “fix” if we can’t see it broken and reproduce the error.
I’have the same issue on my website, working with the last version of WC Vendors pro.
I’m running on a dedicated server with Nginx.
I also tried to reupload the plugin but still the issue.NB : It’s important to notice that it’s possible to upload a image in the gallery but not in the feature image :
This is the only error i have :
Feb 20 17:00:01 sd-86309 sshd[8480]: Failed password for root from 125.88.177.95 port 12035 ssh2
Feb 20 17:00:01 sd-86309 sshd[8480]: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:03 sd-86309 sshd[8480]: Failed password for root from 125.88.177.95 port 12035 ssh2
Feb 20 17:00:03 sd-86309 sshd[8480]: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:03 sd-86309 sshd[8480]: Received disconnect from 125.88.177.95: 11: [preauth]
Feb 20 17:00:03 sd-86309 sshd[8480]: PAM 2 more authentication failures; logname= uid=0 euid=0 tty=ssh ruser= rhost=125.88.177.95 user=root
Feb 20 17:00:09 sd-86309 sshd[8482]: pam_unix(sshd:auth): authentication failure; logname= uid=0 euid=0 tty=ssh ruser= rhost=125.88.177.95 user=root
Feb 20 17:00:11 sd-86309 sshd[8482]: Failed password for root from 125.88.177.95 port 51316 ssh2
Feb 20 17:00:11 sd-86309 sshd[8482]: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:13 sd-86309 sshd[8482]: Failed password for root from 125.88.177.95 port 51316 ssh2
Feb 20 17:00:13 sd-86309 sshd[8482]: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:15 sd-86309 sshd[8482]: Failed password for root from 125.88.177.95 port 51316 ssh2
Feb 20 17:00:15 sd-86309 sshd[8482]: Excess permission or bad ownership on file /var/log/btmp
Feb 20 17:00:16 sd-86309 sshd[8482]: Received disconnect from 125.88.177.95: 11: [preauth]
Feb 20 17:00:16 sd-86309 sshd[8482]: PAM 2 more authentication failures; logname= uid=0 euid=0 tty=ssh ruser= rhost=125.88.177.95 user=rootThat’s a webserver error log, which isnt what we’re looking for….. Console error check means check your web browser for errors. In Chrome, it’s Control+Shift+J and then you look at the errors you see to look for issues there.
There we go, that’s better. 🙂
What plugins do you have installed right now? Did you go through this article to debug it before asking your question here?
Thanks ilann,
Please delete WC Vendors Pro, and re-upload your v1.2.2 zip file to your server. You’re using v1.0.0 of the javascript file which is probably causing that issue, which means the plugin didnt update properly or you didnt overwrite the javascript files when uploading/overwriting Pro.
Download the latest Pro @ wcvendors.com/my-account/
I would have done it myself, but I cant since you have a ftp firewall active for deleting/reinstalling plugins. 🙂
Thanks. Please email me with your website login details one more time — I deleted them from the thread already. ben@ this domain is my email. I’ll have Jamie hop on and check out why your site is calling the wrong version of JavaScript and get back with you. Please include a link to this thread when you send your email, otherwise it takes me an hour to find forum posts because we have so many. 🙂
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