Fedex tracking number not outputting to emails

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 25, 2017 at 11:24 am #68882
    Nadav
    Participant

    Hi @fervous and team,

    When vendors input tracking numbers for US shipping options, the customer receives the correct information for all shippers – except for Fedex.

    See the attached screenshot: UPS at bottom outputs correctly. However Fedex at top of screenshot outputs without the number. When the customer clicks on the tracking link, they get to the Fedex site and see an “invalid number” error.

    How can I fix this?

    Thanks,
    Nadav

    June 25, 2017 at 11:25 am #68883
    Nadav
    Participant

    Oops, forgot to attach the screenshot. Here it is…

    June 25, 2017 at 6:30 pm #68895
    Anna
    Member

    @nshlezinger
    Ok- we are checking on this.

    June 26, 2017 at 3:15 am #68913
    Nadav
    Participant

    Thanks @fervous

    July 2, 2017 at 6:54 am #69276
    Nadav
    Participant

    @fervous
    I managed to fix this by just adding all the shipment providers myself, as per your knowledge base article here: https://www.wcvendors.com/kb/adding-more-shipment-tracking-providers/

    Consider this solved.

    Thanks.

    July 2, 2017 at 8:25 pm #69312
    Anna
    Member

    @nshlezinger
    Ok- thank you. I added it as an issue also so hopefully this can be fixed if the bug is on our end.

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Viewing 6 posts - 1 through 6 (of 6 total)
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