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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 27 posts - 1 through 27 (of 27 total)
  • Author
    Posts
  • #37053
    blaufant
    Participant

    Hi Ben, I have a few questions.

    1.- If active: Only administrators can access the dashboard /wp-admin/. On Pro dashboard and I create a user, shop manager, can not access the wordpress dashboard.
    I need to create other web users That they are not vendors, with access the dashboard wordpress.How can I do it?

    2.- I installed the translation file in my language but there are things that do not translate or not it’s working. I have put the files in http://midomain.com/wp-content/languajes/wc-vendors/
    wcvendors-es_ES.po
    wcvendors-es_ES.mo
    wcvendors-pro-es_ES.po
    wcvendors-pro-es_ES.mo

    Thank you

    #37090
    blaufant
    Participant

    Hi again Ben

    3.- if I change something of a product from the manager when I update the product it delete the product price, I have to give quick edit to be seen again.

    Im runing on vendors 1.9.1, Vendors Pro 1.3.2, woocomemrce 2.5.5 and wordpress 4.5.3

    Thanks again.

    #37231
    WC Vendors Support
    Participant

    Of course. It’s a common Google search since it’s WordPress related: http://www.lmgtfy.com/?q=wordpress+restrict+access+to+wp-admin+by+role

    #37879
    blaufant
    Participant

    Hi Ben thanks for the reply. I found something that worked!!

    I have 2 other questions regarding vendors…

    1.- It can be limited in some way that vendors can´t upload images bigger than 500Kb?

    2.- In another post you made a comment about shipments. In my case, the shipments manages the store, they have nothing to do with the sellers, as I have to put sending seller for this? Do not know if I ‘m explaining well…

    Thank you

    #37914
    WC Vendors Support
    Participant

    1.) Google “WordPress Max Image Size”.

    2.) I’m not entirely sure what you’re actually asking here. Vendors and shipping is all up to you to configure how you want that to work…. Every site is a bit different! 🙂

    #39199
    blaufant
    Participant

    Hello again, I have a new question.
    If I create a new user vendor, and no product is up, the profile page is not seen even without products? Now I get error 404.

    Thank you

    #39218
    Anna
    Member

    What profile page are you referring to? Do you mean the shortcode page that shows the vendors [wcv_pro_vendorslist] ?
    If so, then you can modify this to show vendors regardless of whether they have products listed : [wcv_vendorslist show_products=”no”]

    #39320
    blaufant
    Participant

    Hi Anna, thank you for answering so quickly
    – Oh and welcome, I have not said anything before –

    Sorry that I explained bad, I mean the vendors page, this example page
    http://dev.wcvendors.com/vendors/dunn-wright-inc/

    if I create a vendor’s profile, while this does not put any item, when you surf the profile fails into a 404 error…

    #39344
    Anna
    Member

    So, the vendor’s store page is showing a 404?
    Can you check to make sure you have all of your wc vendors pages set correctly and then save your permalinks?

    #39705
    blaufant
    Participant

    So, the vendor’s store page is showing a 404?

    exactly, but only those who do not have any items yet.

    Can you check to make sure you have all of your wc vendors pages set correctly and then save your permalinks?

    All other things are working properly.

    For example
    http://trendon.me/tienda/la-ratita-presumida/
    is an active vendor without products.

    As you can see , the rest looks perfectly vendor store page

    Thanks

    #40171
    blaufant
    Participant

    Hi Anna

    You know something of what I ‘m saying?

    I don’t know if I have explained correctly.

    Thank you

    #40216
    Anna
    Member

    Please reply with your woocommerce system status, Miriam. wp admin > woocommerce > system status

    #40223
    blaufant
    Participant

    Entorno WordPress
    URL de la página de inicio: http://trendon.me
    URL del sitio: http://trendon.me
    Versión de WC: 2.5.5
    Directorio de registros con permiso de escritura: ✔ /home/trendonm/public_html/wp-content/uploads/wc-logs/
    Versión de WP: 4.5.3
    WordPress Multisitio: –
    Límite de memoria WP: 256 MB
    WP Debug Mode: –
    Idioma: es_ES
    Entorno del servidor
    Información del servidor: Apache
    Versión de PHP: 5.5.36
    Tamaño máximo del Post PHP: 8 MB
    Límite de Tiempo PHP: 30
    Vars entrada PHP Max: 1000
    SUHOSIN Instalado: –
    Versión de MySQL: 5.5.50
    Tamaño máximo de subida: 8 MB
    Por defecto la zona horaria es GMT: ✔
    fsockopen/cURL: ✔
    SoapClient: ✕ Tu servidor no tiene la clase SoapClient habilitada – puede que algunos plugins de puerta de enlace que utilizan SOAP no funcionen como se espera.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Publicar remoto: ✔
    Obtén remoto: ✔
    Base de datos
    Versión de la base de datos de WC: 2.5.5
    woocommerce_sessions ✔
    woocommerce_api_keys ✔
    woocommerce_attribute_taxonomies ✔
    woocommerce_termmeta ✔
    woocommerce_downloadable_product_permissions ✔
    woocommerce_order_items ✔
    woocommerce_order_itemmeta ✔
    woocommerce_tax_rates ✔
    woocommerce_tax_rate_locations ✔
    Plugins activos (20)
    Hide My WP por AUB Media – 5.1
    Ultimate Addons for Visual Composer por Brainstorm Force – 3.16.2
    Adminimize por Frank Bültge – 1.10.5
    Akismet por Automattic – 3.1.11
    Ceca Gateway for WooCommerce por codection – 0.9
    Contact Form 7 por Takayuki Miyoshi – 4.4.2
    8theme Post Types por 8theme – 1.0
    Google Analytics for MyMail por revaxarts.com – 0.5.1
    WPBakery Visual Composer por Michael M – WPBakery.com – 4.11.2
    Master Slider Pro por averta – 2.29.0
    MyMail – Email Newsletter Plugin for WordPress por revaxarts.com – 2.1.21
    Shortcode Pagination for WooCommerce por James Kemp – 1.0.0
    Site maintenance mode por Nikolay Samoylov – 0.1.3
    Cookie Consent por Catapult_Themes – 2.0.12
    WC Vendors Pro por WC Vendors – 1.3.2
    WC Vendors por WC Vendors – 1.9.1
    WooCommerce Quantity Increment por WooThemes, Bryce Adams – 1.0.0
    WooCommerce Table Rate Shipping por Mike Jolley – 2.9.2 – 3.0.1 está disponible
    WooCommerce por WooThemes – 2.5.5
    YITH WooCommerce Wishlist por YITHEMES – 2.0.16
    Ajustes
    Forzar SSL: –
    Moneda EUR (€)
    Ubicación de la moneda right
    Separador de miles .
    Separador decimal ,
    Número de decimales 2
    API
    API activada: ✔
    Versión API: 3.1.0
    WC Páginas
    Base de la tienda: #6 – /shop/
    Carrito: #7 – /carrito/
    Finalizar compra: #8 – /checkout/
    Mi cuenta: #9 – /mi-cuenta/
    Taxonomías
    Tipos de productos: external (external), grouped (grouped), simple (simple), variable (variable)
    Tema
    Nombre: Trendon.me
    Versión: 0.0.1
    URL del autor: http://kettostudio.com
    Tema hijo: ✔
    Nombre del tema padre: Classico – 8theme WordPress theme
    Versión del tema padre: 1.6
    URL del autor del tema padre: http://themeforest.net/user/8theme
    Soporte WooCommerce: ✔
    Plantillas
    Anulaciones (WooCommerce): classico/woocommerce/archive-product.php,
    classico/woocommerce/cart/cart-empty.php,
    classico/woocommerce/cart/cart.php,
    classico/woocommerce/cart/cross-sells.php,
    classico/woocommerce/cart/mini-cart.php,
    classico/woocommerce/checkout/form-billing.php,
    classico-child/woocommerce/checkout/form-checkout.php,
    classico/woocommerce/checkout/form-shipping.php,
    classico/woocommerce/content-product.php,
    classico/woocommerce/content-product_cat.php,
    classico-child/woocommerce/content-single-product.php,
    classico/woocommerce/content-widget-product.php,
    classico/woocommerce/global/breadcrumb.php,
    classico/woocommerce/global/form-login.php,
    classico/woocommerce/global/quantity-input.php,
    classico/woocommerce/global/wrapper-end.php,
    classico/woocommerce/global/wrapper-start.php,
    classico/woocommerce/loop/add-to-cart.php,
    classico/woocommerce/loop/loop-end.php,
    classico/woocommerce/loop/loop-start.php,
    classico/woocommerce/loop/no-products-found.php,
    classico/woocommerce/loop/pagination.php,
    classico/woocommerce/loop/sale-flash.php,
    classico/woocommerce/myaccount/form-edit-address.php,
    classico/woocommerce/myaccount/form-login.php,
    classico/woocommerce/myaccount/my-orders.php,
    classico/woocommerce/single-product/add-to-cart/simple.php,
    classico/woocommerce/single-product/product-image.php,
    classico/woocommerce/single-product/product-thumbnails.php,
    classico/woocommerce/single-product/related.php,
    classico/woocommerce/single-product/sale-flash.php,
    classico-child/woocommerce/single-product/short-description.php,
    classico-child/woocommerce/single-product/tabs/additional-information.php,
    classico/woocommerce/single-product/tabs/description.php,
    classico-child/woocommerce/single-product/tabs/tabs.php,
    classico/woocommerce/single-product/up-sells.php,
    classico/woocommerce/single-product-reviews.php,
    classico/woocommerce/single-product.php
    WC Vendors Pro [?]
    Theme Compatability: –
    Página Dasboard Pro: ✔ – #3458
    Página de Feedback.: ✔ – #11646
    Vendor Shop Permalink: ✔ – tienda/
    WC Vendors Pro Templates [?]
    Overrides (1): classico-child/wc-vendors/dashboard/reports/overview.php,
    classico-child/wc-vendors/dashboard/reports/reports.php,
    classico-child/wc-vendors/store/store-header.php

    Short is in Spanish….

    Thank you Anna

    #40542
    Leandro
    Participant

    PRE-SALE question:

    On the page that the vendor add a product, can I have for example two panels where 1, he add the product in English and the panel 2, he add the product in Italian?

    Many thanks for your support.

    My best regards,

    Leandro

    #41641
    blaufant
    Participant

    Hi Anna

    I upgraded to version 1.3.6 vendors pro, 1.9.3 vendors and woo commerce 2.6.5 and that you commented of the store without products has settled, now out page profile store with the message no products found. So now it works as it should!!

    ——————————————————————-

    I have a few of questions that maybe you could help me.

    1.- I have seen that in the template RE:Vendor on the vendor page the sidebar shows the categories that the vendor is using. Shop section it calls
    It is possible to do this on my site? may be made at some point? Now they are showing all categories of the web.

    2.- It would be possible to search the web by vendor? Now if I put the vendor’s name is not searching nor their products

    3.- At vendor dashboard, on orders, in total only shows the tax, the product price and shipping leaves it to zero. I have something misconfigured? I attached a picture so you see what I mean.

    4.- Can change I the email that comes to the vendor when you have placed an order? not that template must be changed.

    ——————————————————————-

    Finally, after making these updates I have a problem with variable products (on vendor dashboard), does not create variations. I can select attributes, upload images, etc … but when I give makes me create variations that have been added 0.
    before upgrading to vendors pro 1.3.6 I was using vendors pro 1.3.4 and this was working properly.

    As already happened to me once I tried it with storefront and I have the same problem. Can you help me please

    I wait your answer

    Thanks and forgive my horrible English!

    #41788
    blaufant
    Participant

    Someone help me please?

    #41798
    Anna
    Member

    Miriam,
    For your questions:

    1.- I have seen that in the template RE:Vendor on the vendor page the sidebar shows the categories that the vendor is using. Shop section it calls
    It is possible to do this on my site? may be made at some point? Now they are showing all categories of the web.

    2.- It would be possible to search the web by vendor? Now if I put the vendor’s name is not searching nor their products

    These both would be possible on your site, but only with a fair amount of custom coding.

    3.- At vendor dashboard, on orders, in total only shows the tax, the product price and shipping leaves it to zero. I have something misconfigured? I attached a picture so you see what I mean.

    Yes, something is wrong. If it is only showing tax. I am not sure what is incorrectly configured, though. Please, please follow these de-bugging steps: https://www.wcvendors.com/help/topic/read-before-requesting-support/ and see if it solves some of these issues. You have mentioned that you’ve used the storefront theme, but it could also be a plugin conflicting, or, you need to go back and double and triple check all of your settings through woocommerce and wc vendors.

    4.- Can change I the email that comes to the vendor when you have placed an order? not that template must be changed.

    You can find the email templates here: wp-content > plugins > wc-vendors > emails and you’ll need: vendor-new-order.php

    #41947
    blaufant
    Participant

    Hello Anna, Thanks for the reply

    1.- I have seen that in the template RE:Vendor on the vendor page the sidebar shows the categories that the vendor is using. Shop section it calls
    It is possible to do this on my site? may be made at some point? Now they are showing all categories of the web.

    2.- It would be possible to search the web by vendor? Now if I put the vendor’s name is not searching nor their products
    These both would be possible on your site, but only with a fair amount of custom coding.

    wc vendors do not plan to implement it?
    Who I’ll have to ask the search engine to search products store? You are doing that? I have to ask who codified the theme?

    3.- At vendor dashboard, on orders, in total only shows the tax, the product price and shipping leaves it to zero. I have something misconfigured? I attached a picture so you see what I mean.
    Yes, something is wrong. If it is only showing tax. I am not sure what is incorrectly configured, though. Please, please follow these de-bugging steps: https://www.wcvendors.com/help/topic/read-before-requesting-support/ and see if it solves some of these issues. You have mentioned that you’ve used the storefront theme, but it could also be a plugin conflicting, or, you need to go back and double and triple check all of your settings through woocommerce and wc vendors.

    ***I need your help with this point because I do not understand happens and it’s driving me crazy. I will try to explain as best as possible***

    – As you can see the mail vendor sets everything correctly,

    – In order detail at vendors dashboard, total commission is wrong, there is not commissions that number is tax.

    – In orders dashboard why still set products 0€? should be 9,09€ like mail.

    Could you shed some light on this problem? Thanx

    ah! and I also keep getting 3 emails when a seller puts an item

    4.- Can change I the email that comes to the vendor when you have placed an order? not that template must be changed.
    You can find the email templates here: wp-content > plugins > wc-vendors > emails and you’ll need: vendor-new-order.php

    thanks for this, could not find the file without your help

    #41967
    Anna
    Member

    Have you modified the templates for the dashboard? Those columns look different. If so, what modifications have you made?

    #41977
    blaufant
    Participant

    Hello Anna

    I have not changed anything, I attached images as seen with the storefront theme, and is exactly the same.

    I hope you can help me

    #41998
    Anna
    Member

    Please deactivate all plugins except WooCommerce, WC Vendors and WC Vendors Pro, and see if your issues continue.

    If so, then if you wish you can send me an admin login in a private reply so I can take a look.
    Please be aware that if I login to your site, I will be deactivating plugins and so if this is a live site with vendor,s you may want to warn them of some downtime.

    #42050
    blaufant
    Participant

    Hello Anna thank you for replaying

    I ‘m going back to do everything step by step, I ‘ll let you know if it is solved or not.

    Thanks

    #42335
    blaufant
    Participant

    Hello Anna,

    First of all, thanks for your support.
    I have tried everything you told me to, but unfortunately it didn’t work.
    I would appreciate if you can have a look at the site and see if you can solve the problem for me.

    Last time I had an issue that meant to close the site, I made a test environment for Ben, so he could work on it. Could we do the same this time?
    If so, could you tell me the date and time, that works better for you, to close the real site and let you do your work? Please, specify the GTM for me to be able to know the time in Spain.

    Please feel free to change the language of the site if you need so, or anything else you consider in order to make yourself confortable working on this issue.

    – Also, as I haver written to you before, I’m receiving 3 times the same mail notifications referring the vendors uploading new products on the shop. Please, could you have a look at it too?

    Thank you so much in advance!

    #42344
    Anna
    Member

    Ok.
    Send an admin and a vendor login in a private reply.
    I’ll login around 8pm my time — should be 5am your time in Spain.

    #42375
    Anna
    Member

    @bluelefant
    Hello, Miriam. I am finished testing on your site.

    1. MyMail – Email Newsletter Plugin for WordPress : deactivate this and test the emails. See if this is affecting the emails and making it send three emails.

    2. You had the orders page set as a sub-page of the Pro dashboard instead of the free dashboard. The pro dashboard shortcode was on both the free and the pro dashboard. I have fixed this for you.

    3. You have no commissions set at all. If you want your vendors to receive 100% of the commissions (and you, the admin, receive none), then you need to enter 100 for the commissions under the COMISIONES tab.

    Otherwise, I could not see the orders issue since I do not have any orders on your site. See if fixing the pages has helped. The display of the product sale issue is likely due to the pact that you do not have commissions set at all. Please set the commissions.

    #42570
    blaufant
    Participant

    Anna, thank you very much for your help.

    Now everything works perfectly.

    I’ll try what you mention me in about MyMail, I’ll let you know if I can get some progress.

    Thanks again

    #42586
    Anna
    Member

    @bluelefant
    Great! I am so glad to know that things are working correctly now. 😀

    As for the email- yes, let me know. I have had trouble getting the email issues sorted before- it seems like there are so many factors that can affect the emails behavior.
    Try deactivating that plugin and see if it stops the multiple emails, and let me know.

Viewing 27 posts - 1 through 27 (of 27 total)
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