NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 12 replies, 2 voices, and was last updated 7 years ago by
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@soagyare
Hello Samuel,
Please describe what occurs when you try to update.
Is the download process not working? Or are you having an issue when you try to upload the Pro zip file to your website? Or is it not able to be activated? Please describe the issue in detail so I can help you. I had to edit the first post for privacy because the link contained your license key.I already have the pro version but the upgrade to the current version is not working. it just doesn’t work.
Regards
@soagyare
What happens when you try to update?
When you try to upload the new WC Vendors Pro 1.4.1, what occurs?Hi Anna , I have attached a screen shot of the Error that I get when I try uploading
Please kindly have a look and resolve this issue as i cannot progress with and further updates on my shop.
@soagyare
Please check your payment status for this order- it is showing that your payment is on-hold. therefore, your license for Pro is not valid..Hi payent status for this order has already been completed and money taken from my account, there was a duplicated order made on my paypal account which prompted a resolution on it but it has been cleared so please look into it i have attached evidence of it who can i contact or call because you have already debited my account the money.
Please if WC Vendor has any issues please contact paypal I have attached the payment summary please.
Reagards@soagyare
Samuel,
The only Pro purchase I see from your account is showing the payment now on our end as ON HOLD.
Please research this with PayPal- as that means we do NOT have the funds from this transaction.
Please contact PayPal and see what has happened with your payment because we do not have payment for this product at this time.Please find below email from Paypal, I contacted paypal over the weekend and they have advised me that they have closed the issue and proceeded to make payment to your account. a copy of this email should be sent to you.
Transaction ID: 6XK8004065744451M
Item:WC Vendors Pro ( Sold By:: WC Vendors )
Amount: $149.00 USD
Funding Source: Credit Card Visa/Delta/Electron Debit Card XXXX-XXXX-XXXX-9102
Date/Time created: March 22, 2017
Case Number: PP-005-686-520-351
Case Status: Closed
Case Created: March 30, 2017
Case Closed:March 30, 2017
Once the claim for unauthorized use of your PayPal account is canceled we will advise the seller and proceed to complete the payment or payments in the seller’s PayPal account.
Thank you for your time.
Yours sincerely,
Steff
PayPalCopyright © 1999-2017 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349Please find below email from Paypal, I contacted paypal over the weekend and they have advised me that they have closed the issue and proceeded to make payment to your account. a copy of this email should be sent to you.
Transaction ID: 6XK8004065744451M
Item:WC Vendors Pro ( Sold By:: WC Vendors )
Amount: $149.00 USD
Funding Source: Credit Card Visa/Delta/Electron Debit Card XXXX-XXXX-XXXX-9102
Date/Time created: March 22, 2017
Case Number: PP-005-686-520-351
Case Status: Closed
Case Created: March 30, 2017
Case Closed:March 30, 2017
Once the claim for unauthorized use of your PayPal account is canceled we will advise the seller and proceed to complete the payment or payments in the seller’s PayPal account.
Thank you for your time.
Yours sincerely,
Steff
PayPalCopyright © 1999-2017 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349@soagyare
OK- thank you.
I am checking on this for you.
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