Home Forums WC Vendors Pro Support Getting fatal ERROR on Product page

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #21146
    koran
    Participant

    i am getting a fatal error for the product page

    #21157
    Mikaelfs
    Participant

    Me to!

    I’m currently setting everything up, so didn’t know if I caused the error first… But now I know that it’s because of the Woocommerce 2.5 update 🙂

    #21159
    WC Vendors Support
    Participant

    Koran: I see “one time shipping” as text above the error. That text is not part of WC Vendors Pro. Did you modify the templates? If so, try with the original template.

    I tested on dev.wcvendors.com (which is WooCommerce 2.5.0) and I don’t see the error at all on the /dashboard/product/edit/ page after clicking the Shipping tab.

    Additionally, the function “wc_help_tip” which is giving you the error is not used in WC Vendors Free or WC Vendors Pro.

    If you can find a way for me to replicate this problem, let me know — and try on dev.wcvendors.com and with original templates on your own site.

    #21172
    Mikaelfs
    Participant

    Ben,

    I have a staging site and one that I will use (I update when the one I will use after testing new stuff),
    I installed Woo 2.5 on one site and when working with it this evening I found this error, first I thought it was me, but after a while I tried it on the other site there I didn’t have Woo 2.5.
    There the product edit page worked perfectly before I upgraded to Woo 2.5, after the upgrade it crashed with the same error message…

    Attaching reference

    #21176
    WC Vendors Support
    Participant

    What is this “One Time Shipping” checkbox? That’s not WC Vendors Pro. You both have it, which makes it even more confusing.

    #21178
    Mikaelfs
    Participant

    Seems to be with Woothemes Subscriptions…

    #21180
    WC Vendors Support
    Participant

    Aah, Ok. That makes more sense. It looks like WooCommerce Subscriptions is trying to call wc_help_tip and it is failing. They would have to fix that in their plugin, it wouldnt be anything we could fix even if we wanted to.

    #21182
    Mikaelfs
    Participant

    Okey, great. I’ll contact them. Thanks!

    #22248
    Khim Tran
    Participant

    Hello, has there been any resolution to this problem? Thank you.

    #22269
    Jamie
    Keymaster

    Hi Khim,

    This is not anything to do with our plugin so you’d have to wait for the woocommerce subscriptions author to fix this.

    cheers,

    Jamie.

    #22270
    Khim Tran
    Participant

    Great, yes I understand – Great job nonetheless – it’s the best vendor plugin yet!

    #22275
    koran
    Participant

    This what woo themes developer email me this

    “The function wc_help_tip is used by WooCommerce on the back-end of the website, in the reports. If your vendors plugin tries to use it on the front-end to create a report for the vendors, that might not be available since the core only loads the function in the back-end.

    You might want to contaCt the author “

    #22285
    WC Vendors Support
    Participant

    They want you to contact the author? We don’t code in ANYTHING for Subscriptions. However you are using it, you’re now the author and will have to tweak it somehow. 🙂 This one is all you man

    #23185
    Dylan
    Participant

    Have you guys found any solution to this?

    Having the same issue here.

    #23186
    koran
    Participant

    i had a guy on fiverr fix it for me for $40

    #23188
    Dylan
    Participant

    @Koran I sent you a private message. Please reply when you have time.

    #23215
    WC Vendors Support
    Participant

    @koran — Why not post up a snippet of the code that fixes this in WooCommerce Subscriptions? 🙂

    #23225
    koran
    Participant

    Don’t know what code he put in to fix it I can ask ??

    #23233
    WC Vendors Support
    Participant

    Well yea, if you don’t ask, what happens when you update either plugin? You gotta pay him again? 🙂

    #30933
    Shemadavid
    Participant

    I had the same issue.

    I resolved it by adding this to my functions.php:

    if ( ! function_exists( 'wc_help_tip' ) ) {
        function wc_help_tip( $tip, $allow_html = false ) {
            if ( $allow_html ) {
                $tip = wc_sanitize_tooltip( $tip );
            } else {
                $tip = esc_attr( $tip );
            }
    
            return '<span class="woocommerce-help-tip" data-tip="' . $tip . '"></span>';
        }
    }
    #30981
    Jamie
    Keymaster

    Hello,

    It turns out it was a problem with our code 🙂 I have fixed this and in the next release it won’t be an issue.

    cheers,

    Jamie.

Viewing 21 posts - 1 through 21 (of 21 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.