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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.Β  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #53239
    Dalton McGhee
    Participant

    Hello,

    I love what you offer. πŸ™‚

    After a vendor adds an item in the dashboard backend it adds the item but then redirects them and says, “Sorry, You Do Not Have Access To This Page.” Then on the top of the tab says, “WordPress < Error”. How can we fix this and why is this happening? Thank you for your time and help.

    Respectfully,
    Dalton McGhee

    #53449
    Anna
    Member

    Hello,
    Please share your WooCommerce System Status in a reply (wp admin > woocommerce > system status).

    You can try first to reset the vendor roles: wp admin > woocommerce > system status > tools…. RESET WC VENDORS ROLES

    #53837
    Dalton McGhee
    Participant

    Thank you for your reply.

    
    ### WordPress Environment ###
    
    Home URL: https://www.shopdity.com
    Site URL: https://www.shopdity.com
    WC Version: 2.6.13
    Log Directory Writable: βœ”
    WP Version: 4.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.23
    PHP Version: 5.6.27
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.52 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 2 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 2.6.13
    : 
    woocommerce_sessions: βœ”
    woocommerce_api_keys: βœ”
    woocommerce_attribute_taxonomies: βœ”
    woocommerce_downloadable_product_permissions: βœ”
    woocommerce_order_items: βœ”
    woocommerce_order_itemmeta: βœ”
    woocommerce_tax_rates: βœ”
    woocommerce_tax_rate_locations: βœ”
    woocommerce_shipping_zones: βœ”
    woocommerce_shipping_zone_locations: βœ”
    woocommerce_shipping_zone_methods: βœ”
    woocommerce_payment_tokens: βœ”
    woocommerce_payment_tokenmeta: βœ”
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
    
    ### Active Plugins (9) ###
    
    Swift Security Hide WordPress: by SWTE – 1.4.2.15
    Basement Framework: by Aisconverse team – 1.0.3
    BAW Login/Logout menu: by Juliobox – 1.3.3
    Custom Login: by Austin Passy – 3.2.5
    Hide Admin Bar: by Shelby DeNike – 0.3.6
    Material WP: by Arindo Duque - NextPress (Formely 732) – 0.0.36
    WC Vendors: by WC Vendors – 1.9.8
    WooCommerce PayPal Powered by Braintree Gateway: by WooThemes – 1.2.6
    WooCommerce: by WooThemes – 2.6.13
    
    ### Settings ###
    
    Force SSL: βœ”
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: βœ”
    
    ### WC Pages ###
    
    Shop Base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My Account: #7 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Yokko
    Version: 1.14
    Author URL: http://aisconverse.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: yokko/woocommerce/archive-product.php
    yokko/woocommerce/cart/cart-empty.php
    yokko/woocommerce/cart/cart-item-data.php
    yokko/woocommerce/cart/cart-shipping.php
    yokko/woocommerce/cart/cart-totals.php
    yokko/woocommerce/cart/cart.php
    yokko/woocommerce/cart/mini-cart.php
    yokko/woocommerce/cart/shipping-calculator.php
    yokko/woocommerce/checkout/cart-errors.php
    yokko/woocommerce/checkout/form-billing.php
    yokko/woocommerce/checkout/form-checkout.php
    yokko/woocommerce/checkout/form-coupon.php
    yokko/woocommerce/checkout/form-login.php
    yokko/woocommerce/checkout/form-pay.php
    yokko/woocommerce/checkout/form-shipping.php
    yokko/woocommerce/checkout/review-order.php
    yokko/woocommerce/checkout/thankyou.php
    yokko/woocommerce/content-product_cat.php
    yokko/woocommerce/content-single-product.php
    yokko/woocommerce/content-widget-product.php
    yokko/woocommerce/global/form-login.php
    yokko/woocommerce/global/quantity-input.php
    yokko/woocommerce/loop/add-to-cart.php
    yokko/woocommerce/loop/no-products-found.php
    yokko/woocommerce/loop/pagination.php
    yokko/woocommerce/loop/result-count.php
    yokko/woocommerce/loop/sale-flash.php
    yokko/woocommerce/myaccount/form-add-payment-method.php
    yokko/woocommerce/myaccount/form-edit-account.php
    yokko/woocommerce/myaccount/form-edit-address.php
    yokko/woocommerce/myaccount/form-login.php
    yokko/woocommerce/myaccount/form-lost-password.php
    yokko/woocommerce/myaccount/my-account.php
    yokko/woocommerce/myaccount/my-address.php
    yokko/woocommerce/myaccount/my-downloads.php
    yokko/woocommerce/myaccount/my-orders.php
    yokko/woocommerce/myaccount/view-order.php
    yokko/woocommerce/notices/error.php
    yokko/woocommerce/notices/notice.php
    yokko/woocommerce/notices/success.php
    yokko/woocommerce/order/order-details.php
    yokko/product-searchform.php
    yokko/woocommerce/single-product/add-to-cart/external.php
    yokko/woocommerce/single-product/add-to-cart/grouped.php
    yokko/woocommerce/single-product/add-to-cart/simple.php
    yokko/woocommerce/single-product/add-to-cart/variable.php
    yokko/woocommerce/single-product/meta.php
    yokko/woocommerce/single-product/price.php
    yokko/woocommerce/single-product/product-image.php
    yokko/woocommerce/single-product/product-thumbnails.php
    yokko/woocommerce/single-product/rating.php
    yokko/woocommerce/single-product/related.php
    yokko/woocommerce/single-product/review.php
    yokko/woocommerce/single-product/sale-flash.php
    yokko/woocommerce/single-product/tabs/additional-information.php
    yokko/woocommerce/single-product/tabs/description.php
    yokko/woocommerce/single-product/tabs/tabs.php
    yokko/woocommerce/single-product/title.php
    yokko/woocommerce/single-product-reviews.php
    yokko/woocommerce/single-product.php
    
    
    #53900
    Anna
    Member

    Hello,
    Have you tried any debugging?
    https://www.wcvendors.com/help/topic/read-before-requesting-support/

    Did you reset the vendor and pending vendor roles as I suggested? wp admin > woocommerce > system status > tools…. RESET WC VENDORS ROLES

    This may be an issue with SSL content Mixed http and https content) .. try the Really Simple SSL plugin: https://wordpress.org/plugins/really-simple-ssl/

    How are your vendors logging in? Are you having them go to /my-account/ or another login form?

    #55326
    Dalton McGhee
    Participant

    Yes, I have tried that.

    It could be the SSL.

    I will try that plugin. The login URL is custom “/login” changes to “/user.php”.

    #55436
    Anna
    Member

    Dalton,
    Yes, see if the Really Simple SSL helps.
    There have been reports of Vendors not being logged in correctly when using custom login forms rather than the WooCommerce /my-account. page login.
    If the SSL plugin does not help, please try logging in as a vendor by using the link to your website’s /my-account/ page, and see if the vendor is able to access pages properly.

    Also, do you have your WC Vendors pages all set? wp admin > woocommerce > wc vendors > pages?

Viewing 6 posts - 1 through 6 (of 6 total)
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