Home Forums WC Vendors Pro Support How to handle Vendor paypal email is invalid?

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

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https://docs.wcvendors.com/

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #70524
    pgreen
    Participant

    Hello Guys,

    I want to help you. I am using your plugin for my website.
    case 1)
    I have faced some problem when customer place order with two different product of each vendor some reason one vendor paypal email id is invalid. then customer can also place order successful and order status will set as processing. but actually process is one vendor does not getting payment and customer side order status as processing,

    how to handle below cases
    1)how customer can complete payment?
    2) how to vendor know his/her paypal id is invalid?
    3) This process will go ahead or cancel for particulate vendor product.

    case 2)
    other case is single product in order and vendor paypal email is invalid.customer will place order with pending payment. but how to go ahead with this order?

    1) customer paypal amount will cut in his/her account?

    Please fine below attachment you can see invalid email of vendor.

    Thanks

    #70641
    Anna
    Member

    Hello,
    I am having difficulty understand exactly what you need or are asking..
    The vendor would need to ensure that they have entered a valid paypal email in order for the paypal transaction to be completed.

    #72492
    pgreen
    Participant

    Hello anna,

    Customer place order with two vendor product. One vendor paypal email is wrong and other one is right. So customer can place order via paypal, at that time customer whole order amount will cut from paypal account one vendor got payment but second vendor does’t because his paypal id is wrong. admin also not get remain amount. So where is going this payment?

    Note: I have set as instant payment option to vendor.

    Thanks

Viewing 3 posts - 1 through 3 (of 3 total)
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