Home Forums WC Vendors Pro Support images in product gallery

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #66400
    Jerry Teo
    Participant

    Hi guys.
    seems like there are some images in my product gallery that are always there?
    I have to delete them everytime I add a new product?
    Is this a bug?

    #66401
    Jerry Teo
    Participant

    have attached a screenshot. I didn’t add the image gallery. they were already there

    #66420
    Anna
    Member

    @JRY19
    Hello,
    I do not know; you said you did not add them? As a vendor or admin?
    Were they added by a theme or theme demo?
    As admin, you go to wp admin > media > library to delete images.

    #66519
    Jerry Teo
    Participant

    Hi Anna

    What I did was.. I deleted the images from the media library. and re-added them to the associated products.
    When I re-added them to the products they didnt re-appear in the gallery front-end.

    seems to be working fine now. Don’t know how it got there :S

    #70491
    Thiago França
    Participant

    Hi there.
    I’m also having this problem. When the gallery is activated for the Product Form in the front-end, lots of Images are automatically added to the gallery in the product form for vendors (Based on THIS TOPIC I assume they are the unattached pics).

    Some observations:
    -When gallery is deactivated, the problem disappears, as expected, but also the ability to have a product gallery
    -I have 15k+ products and tooons of pics, so deleting unattached pics or any manual edit from media items is not an option. Need to find a way to stop the gallery from adding all those pics (As it was before)
    -Everything is updated.
    -Is not a Theme issue (Same problem with Twenty Seventeen)
    -Haven’t tried reseting roles in WooCommerce->System Status->Tools, since I’m afraid that will remove vendor status to all my vendors (80+). Am I Right? If you are 100% sure that will solve it the problem I can do it, but please let me know. (Doesn’t seem to work for AJ in the same reffered post)

    Any clues?

    #70499
    Jerry Teo
    Participant

    Hi Thiago
    How many images do you have in the gallery? They just appeared right? They are constantly there that I cant add any images in the gallery.

    What I had to do was manually remove each of those images that appear from the media gallery. Then re-added them to the individual products. When I added them to the products again, they didnt appear in the gallery. I did this for all of them and was able to add images to the gallery after that.

    Hope this sorts it out for you

    #70703
    Thiago França
    Participant

    Hi Jerry. Thanks for your suggestion, but unfortunatelly I have tens of thousands. Not an option to manually do it.

    I need the plugin to work properly as before and don’t add any picture to the gallery without me intentionally doing it.

    Hope Anna has any other clue

Viewing 7 posts - 1 through 7 (of 7 total)
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