NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
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Thank you to all of our customers!
- This topic has 13 replies, 3 voices, and was last updated 8 years, 4 months ago by
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Hi Ben and Jamie,
Within /dashboard/order/ I see a summary table of orders, which is useful, but there doesn’t appear to be a way for Vendors to click into the order to view the detail.
This is important because:
The customer could have asked for the item to be shipped to another address
The customer could have selected product variations or completed custom form fields
The customer could have added a note to the order on checkoutIs it possible to add a link to view the orders please?
Many thanks,
Karen
Phew thank you! 🙂
Will it be part of the next release with the Shipping Module do you know?
Sorry I know you and Jamie must be seriously stressed working to such a tight deadline.We can all ask Vendors to go to the Account page as a work around for now, as that does allow you to view orders by clicking the order no. link:
So highest priority is still the Shipping Module if the above isn’t already on the list for the next release. Are we still on schedule for Shipping or is it too soon to say?
Many thanks,
Karen
Just another thing that may be related to this – vendors tell me the total product count has disappeared too. Some of my vendors have hundreds of products so difficult to count!
Thanks,
KarenHi both,
Do u know if vendors will be able to view their order detail in the next release?
Many thanks,
KarenHi Ben and Jamie,
I’ve not yet updated to the latest version, but can you confirm that this is now fixed and Vendors can view the order detail? This is causing a huge headache for me 🙁
Many thanks,
Karen
Doesn’t need to be a ‘Click’ – my vendors just need to be able to see the order detail as they could before I paid for Pro 🙁
FREE – shows detail
Pro
Wonderful thanks very much Jamie, this is so important
Do u know when you’ll be able to launch the next release? Sorry just a guesstimate would be great 🙂
Hi Karen,
This month is a bad month for me, I’ll be travelling a lot and have just moved out of my apartment so releases will be a little slower than usual. Rest assured though I am working when I can and will update you when I have a better understanding of the size of the task. I currently have outstanding bugs across all three of our products and ALL are very different issues which take considerable time to switch context to fix.
cheers,
Jamie.
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