Internal Server Error at Checkout with Stripe Payment Plugin

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 6, 2017 at 3:40 pm #67368
    Akatchi
    Participant

    Hi there,

    When I make a purchase at the checkout, I receive the ‘Internal Server Error’.

    I went into my error logs and saw the following:

    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘meta_key’ for query ALTER TABLE wppo_woocommerce_payment_tokenmeta ADD KEYmeta_key(meta_key(32)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘location_type_code’ for query ALTER TABLE wppo_woocommerce_shipping_zone_locations ADD KEY location_type_code (location_type(10),location_code(20)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘location_type_code’ for query ALTER TABLE wppo_woocommerce_tax_rate_locations ADD KEY location_type_code (location_type(10),location_code(20)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘tax_rate_class’ for query ALTER TABLE wppo_woocommerce_tax_rates ADD KEY tax_rate_class (tax_rate_class(10)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘tax_rate_state’ for query ALTER TABLE wppo_woocommerce_tax_rates ADD KEY tax_rate_state (tax_rate_state(2)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘meta_key’ for query ALTER TABLE wppo_woocommerce_order_itemmeta ADD KEY meta_key (meta_key(32)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘download_order_key_product’ for query ALTER TABLE wppo_woocommerce_downloadable_product_permissions ADD KEY download_order_key_product (product_id,order_id,order_key(16),download_id) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:40:17 UTC] WordPress database error Duplicate key name ‘attribute_name’ for query ALTER TABLE wppo_woocommerce_attribute_taxonomies ADD KEY attribute_name (attribute_name(20)) made by require_once(‘wp-admin/admin.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Install::check_version, WC_Install::install, WC_Install::create_tables, dbDelta
    [06-Jun-2017 19:38:04 UTC] The woocommerce_price function is deprecated since version 3.0. Replace with wc_price.
    [06-Jun-2017 19:30:35 UTC] The woocommerce_price function is deprecated since version 3.0. Replace with wc_price.`

    Please advise on what I need to do? Thanks

    June 6, 2017 at 6:49 pm #67391
    Anna
    Member

    @akatchichi
    Could you please share your WooCommerce System Status? (wp amdin > woocommerce > system status > get status report > copy for support)

    June 8, 2017 at 8:24 am #67554
    Akatchi
    Participant

    Sure, this is the report:

    
### WordPress Environment ###

Home URL: https://us.adorli.com
Site URL: https://us.adorli.com
WC Version: 3.0.7
Log Directory Writable: ✔
WP Version: 4.6.6
WP Multisite: –
WP Memory Limit: 168 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1e

SUHOSIN Installed: ✔
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.0.7
WC Database Prefix: wppo_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (26) ###

Redux Framework: by Team Redux – 3.6.4
Agreeable: by kraftpress – 1.5
Akismet: by Automattic – 3.2
Backup: by BackupGuard – 1.1.27
Better Notifications for WordPress: by Voltronik – 1.5.3
CMB2: by WebDevStudios – 2.2.2.1
Email Log: by Sudar – 1.9.1
Enjoy Plugin for Instagram: by F. Prestipino
F. Di Pane - Mediabeta Srl – 3.3

Error Log Monitor: by Janis Elsts – 1.5.4
Error Log Viewer by BestWebSoft: by BestWebSoft – 1.0.6
File Manager: by  – 4.1.5
Google Analytics: by ShareThis – 2.0.5
Hello Dolly: by Matt Mullenweg – 1.6
Hide My Wp: by WPPlugins – 1.1.010
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12
Multiple Roles per User: by João Elton Moreto – 1.0
Pasar VC & Shortcodes: by TokoPress – 1.1.7
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
TokoPress - Marketica VC & Shortcodes: by TokoPress – 3.0.2
WC Vendors - Stripe Commissions & Gateway: by WC Vendors – 1.0.5
WC Vendors Pro: by WC Vendors – 1.4.3
WC Vendors: by WC Vendors – 1.9.11
WooCommerce Frontend Submission: by XtensionPress – 1.1
WooCommerce Stripe Gateway: by WooCommerce – 3.1.6
WooCommerce: by Automattic – 3.0.7 – 3.0.8 is available
WP Custom Widget area: by Kishor Khambu – 1.2.2

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #7 - /my-account-2/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/

### Theme ###

Name: Pasar WP Child
Version: 1.2.0
Author URL: http://www.toko.press
Child Theme: ✔
Parent Theme Name: Pasar WP
Parent Theme Version: 1.2.1
Parent Theme Author URL: http://themeforest.net/user/tokopress
WooCommerce Support: ✔

### Templates ###

Overrides: pasar-wp/woocommerce/archive-product.php
pasar-wp/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0
pasar-wp/woocommerce/content-product_cat.php
pasar-wp/woocommerce/global/wrapper-end.php
pasar-wp/woocommerce/global/wrapper-start.php
pasar-wp/woocommerce/loop/pagination.php
pasar-wp/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0
pasar-wp/woocommerce/single-product.php

Outdated Templates: ❌Learn how to update

### WC Vendors Pro ###

Theme Compatability: -
Pro Dashboard Page: - #2655
Feedback form page: - #2656
Vendor Shop Permalink: - shops/

### Templates ###

Overrides: –
    June 8, 2017 at 6:16 pm #67595
    Anna
    Member

    Hello,
    If you Switch to the Storefront theme and deactivate all plugins except WooCommerce, WC Vendors and WC Vendors Pro, does this error still show?

    June 13, 2017 at 3:00 pm #67980
    Akatchi
    Participant

    Yes, it still shows the error

    June 13, 2017 at 10:18 pm #68013
    Anna
    Member

    @akatchichi
    Hello,
    Considering those are all WooCommerce errors- could you contact them to see if they can assist?
    The last thing I can really suggest is– since it looks like some WC tables are not in your Database– could you deactivate and then re-activate WooCommerce to see if it will create any missing table in your db?

    Otherwise– please contact WooCommerce support and see if they can offer some insight here since those errors do not indicate anything with WC Vendors.

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Viewing 6 posts - 1 through 6 (of 6 total)
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