Internal server error on Checkout

Home Forums Stripe Commissions & Gateway Support Internal server error on Checkout

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

Thank you to all of our customers!

 

This topic contains 3 replies, has 2 voices, and was last updated by  Katarzyna Gabrys 1 year, 5 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #48172

    I am using you Stripe checkout in test mode but keep getting internal server error message when trying to complete the test checkout process.

    I disabled all plugins, switched to Storefront theme, after that the error log displayed the following lines:

    [21-Nov-2016 18:20:16 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home/modafirma/public_html/dev/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20
    [21-Nov-2016 18:29:47 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home/modafirma/public_html/dev/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20

    Can you please help? Is this some issue with settings?

    #48173

    ben
    Keymaster

    Tell your webhosting company they need to install the PHP GD library. It’s shocking they dont have it installed yet, it’s pretty standard on like *every* hosting companies platform ever.

    Google the error, you’ll see what to do. Google “Call to undefined function mb_detect_encoding”.

    cheers

    #48174

    Server Environment
    Server Info: Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
    PHP Version: 5.5.29 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0, OpenSSL/1.0.1e
    SUHOSIN Installed: –
    MySQL Version: 5.5.52 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 2 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient: Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
    DOMDocument:
    GZip:
    Multibyte String: Your server does not support the mbstring functions – this is required for better character encoding. Some fallbacks will be used instead for it.

    Here are some items in red in the system status report. Would it be the likely reason for those Stripe errors?

    #48175

    Thanks Ben, will do

Viewing 4 posts - 1 through 4 (of 4 total)

The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.