Internal server error on Checkout

This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of Katarzyna Gabrys Katarzyna Gabrys 4 months ago.

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  • #48172 Score: 0
    Profile photo of Katarzyna Gabrys Katarzyna Gabrys 
    @nadyawell

    I am using you Stripe checkout in test mode but keep getting internal server error message when trying to complete the test checkout process.

    I disabled all plugins, switched to Storefront theme, after that the error log displayed the following lines:

    [21-Nov-2016 18:20:16 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home/modafirma/public_html/dev/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20
    [21-Nov-2016 18:29:47 UTC] PHP Fatal error: Call to undefined function mb_detect_encoding() in /home/modafirma/public_html/dev/wp-content/plugins/wc-vendors-gateway-stripe-connect/classes/lib/Stripe/ApiRequestor.php on line 20

    Can you please help? Is this some issue with settings?

    #48173 Score: 0
    Profile photo of ben ben 
    WC Vendors Official Support
    289 pts
    @ben

    Tell your webhosting company they need to install the PHP GD library. It’s shocking they dont have it installed yet, it’s pretty standard on like *every* hosting companies platform ever.

    Google the error, you’ll see what to do. Google “Call to undefined function mb_detect_encoding”.

    cheers

    #48174 Score: 0
    Profile photo of Katarzyna Gabrys Katarzyna Gabrys 
    @nadyawell
    This reply has been marked as private.
    #48175 Score: 0
    Profile photo of Katarzyna Gabrys Katarzyna Gabrys 
    @nadyawell

    Thanks Ben, will do

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