Home Forums WC Vendors Pro Support International Shipping Issue

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #17325
    shareef
    Participant

    Hey, so my customers are buying product and they are being charged for international shipping that I set as a default (it has not been overwritten by my vendors yet). My account settings shows my base is in the U.S. but even when a customer puts their address as U.S then they are still charged international rates and not domestic.

    I figured that it processes correctly only for newly uploaded products (meaning the products that were recently uploaded after I downloaded the pro version) , but all old products (meaning the products that were already uploaded before I downloaded the pro version) still process at checking as international shipping. How do I fix this, please help!

    #17329
    WC Vendors Support
    Participant

    Hi Shareef,

    So if you add a new product now — it uses the correct shipping rate. But if you add a product that was added before you installed Pro, it does not?

    It should go off of the Pro Dashboard > Settings > Shipping rate defaults that your vendor set if it is not set on an individual product such as existing products. Test, and report back!

    Ben

    #17336
    shareef
    Participant

    Yes, I understand that but for some reason, as the admin, I am able to set the default domestic and international shipping. This shipping will take effect if the vendors do not set their own shipping. Currently, I set the domestic and international shipping to $5 and $10. Now, when a U.S customer buys a product (in which the vendor did not set a shipping cost) then they will automatically be charged $10 for shipping per product in their cart.

    Check out my site to see what I am saying. You may want to add only one item in your cart at a time to avoid confusion.
    https://webuyblack.com

    #17531
    WC Vendors Support
    Participant

    I tried to check it out, but every product on your website returns an Error 404 not found.

    #17666
    shareef
    Participant

    I had 3 people to check it out and no one is experiencing 404 page issues. Actually, we are still selling products. The international shipping is set to $5 and the domestic is set to $4.

    #17676
    WC Vendors Support
    Participant

    This is what I see when visiting your website. Google Chrome, Windows 10.

    #17727
    shareef
    Participant

    Do you have any other browser on your system? I tried number of times with different Browsers and I am not facing this issue. I understand, you are facing this issue and not able to answer my query until you go to checkout page. But the thing is I am also not able to fix this issue until I face “404 error”. So, Can you please check this on any other web browser? I am using WINDOWS 7 and I have checked with Internet Explorer, Mozilla Firefox, Google Chrome and Safari.

    Regards!

    #17788
    shareef
    Participant

    Ok, I set the National shipping to $4 and the international shipping to $5.

    #17842
    WC Vendors Support
    Participant

    So what am I looking to test here? Give me a step by step that brings me to see the same thing you see as the problem……….. Details, details, details!

    #17922
    shareef
    Participant

    As the admin, I am able to set the default domestic and international shipping. This shipping will take effect if the vendors do not set their own shipping. Currently, I set the domestic and international shipping to $4 and $5. Now, when a U.S customer buys a product (in which the vendor did not set a shipping cost) then they will automatically be charged $5 for shipping per product in their cart (if they did not set their shipping).

    Check out my site to see what I am saying. You may want to add only one item in your cart at a time to avoid confusion.
    webuyblack.com

    #17947
    WC Vendors Support
    Participant

    Thanks. Have those vendors also set their stores Country correctly on their Pro Dashboard > Settings?

Viewing 11 posts - 1 through 11 (of 11 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
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