NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
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- This topic has 10 replies, 2 voices, and was last updated 8 years, 4 months ago by
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Hey, so my customers are buying product and they are being charged for international shipping that I set as a default (it has not been overwritten by my vendors yet). My account settings shows my base is in the U.S. but even when a customer puts their address as U.S then they are still charged international rates and not domestic.
I figured that it processes correctly only for newly uploaded products (meaning the products that were recently uploaded after I downloaded the pro version) , but all old products (meaning the products that were already uploaded before I downloaded the pro version) still process at checking as international shipping. How do I fix this, please help!
Hi Shareef,
So if you add a new product now — it uses the correct shipping rate. But if you add a product that was added before you installed Pro, it does not?
It should go off of the Pro Dashboard > Settings > Shipping rate defaults that your vendor set if it is not set on an individual product such as existing products. Test, and report back!
Ben
Yes, I understand that but for some reason, as the admin, I am able to set the default domestic and international shipping. This shipping will take effect if the vendors do not set their own shipping. Currently, I set the domestic and international shipping to $5 and $10. Now, when a U.S customer buys a product (in which the vendor did not set a shipping cost) then they will automatically be charged $10 for shipping per product in their cart.
Check out my site to see what I am saying. You may want to add only one item in your cart at a time to avoid confusion.
https://webuyblack.comI had 3 people to check it out and no one is experiencing 404 page issues. Actually, we are still selling products. The international shipping is set to $5 and the domestic is set to $4.
Do you have any other browser on your system? I tried number of times with different Browsers and I am not facing this issue. I understand, you are facing this issue and not able to answer my query until you go to checkout page. But the thing is I am also not able to fix this issue until I face “404 error”. So, Can you please check this on any other web browser? I am using WINDOWS 7 and I have checked with Internet Explorer, Mozilla Firefox, Google Chrome and Safari.
Regards!
So what am I looking to test here? Give me a step by step that brings me to see the same thing you see as the problem……….. Details, details, details!
As the admin, I am able to set the default domestic and international shipping. This shipping will take effect if the vendors do not set their own shipping. Currently, I set the domestic and international shipping to $4 and $5. Now, when a U.S customer buys a product (in which the vendor did not set a shipping cost) then they will automatically be charged $5 for shipping per product in their cart (if they did not set their shipping).
Check out my site to see what I am saying. You may want to add only one item in your cart at a time to avoid confusion.
webuyblack.com
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