Home Forums WC Vendors Pro Support Invalid API License Key

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • #64904
    Bridget Antwi
    Participant

    Hi @FERVOUS, the new license key you gave me didn’t work. It said that I have an invalid API key.

    Please, can you get this activated for me?

    Thanks,
    Bridget

    #64959
    Anna
    Member

    @bridgeta
    Can I update your WC Vendors Pro? You need at lease version 1.3.8 for this to work. Since you are using the new version of the Social Marketplace theme and WooCommerce, you’ll want your Pro updated to 1.4.3 anyway.
    Is this ok?
    I believe with Pro updated I will be able to get your license activated.

    #64969
    Bridget Antwi
    Participant

    Hi @FERVOUS, yes, please update this for me.

    Thanks v much,
    Bridget

    #64971
    Anna
    Member

    Hello,
    Ok- you are all updated & the license is active.

    I had to disable this code in your functions.php (I re-enabled it after I was finished) in order to update WC Vendors Pro. This may cause you issues in the future if you try to update or install plugins. It would not allow me to upload the WC Vendors Pro plugin and kept throwing the error about the image size:

    /* WP Curve #157994 (MJ) - Start*/ 
    add_filter('wp_handle_upload_prefilter','wpc_upload_filter');
    function wpc_upload_filter($file)
    {
        $minimum = array('width' => '178', 'height' => '175');
        $img=getimagesize($file['tmp_name']);
        $width= $img[0];
        $height =$img[1];
        if ($width < $minimum['width'] )
             return array("error"=>"Image dimensions are too small. Minimum width is {$minimum['width']}px. Uploaded image width is $width px");
        elseif ($height <  $minimum['height'])
             return array("error"=>"Image dimensions are too small. Minimum height is {$minimum['height']}px. Uploaded image height is $height px");
        else
            return $file;
    }
    #65128
    Bridget Antwi
    Participant

    Hi @FERVOUS,

    Thanks for resolving this issue.

    Do you have any screen grabs of the error message you got when trying to upload the plugin? I’ve been having issues uploading images onto my store when I log in as a vendor. I’m wondering if that might be somehow connected to this code.

    Thanks,
    Bridget

    #65130
    Bridget Antwi
    Participant

    Hi @fervous,

    I’ve just noticed an error on my homepage. https://howtobowl.co.uk/ Do you know how this could have happened? As you were the last person to work on the site, I’m assuming this error was as a result of one of the updates you did.

    Please can you help to restore the homepage back to how it was before you started working on it?

    Many thanks
    Bridget

    #65262
    Bridget Antwi
    Participant

    Hi @fervous @ben,

    I’ve been sending messages since the 14th with no reply. I am becoming concerned about the level of support.

    My site has been showing an error message since you worked on it. I haven’t done any work on the site since you last updated it.

    Please can you help me to resolve this issue? Urgently. And can you also explain to me what happened, so that I’m aware of the issue if it arises again?

    Regards,
    Bridget

    #65265
    Anna
    Member

    @bridgeta
    Hello,
    Yeah, yesterday was SUNDAY and I took part of the day off.

    What error message?
    I see that visual composer is messed up on the front page…

    The only thing I did was update WC Vendors Pro to the latest version and activate your license, as you had asked.

    Whatever that code is that I posted above was preventing me from being able to upload the WC Vendors Pro , so I disabled it long enough to upload Pro, then re-enabled it. If you cannot upload images, it might be because you have that code enabled which puts image dimensions restrictions on your site. That has nothing to do with us. Whoever wrote that — you must have asked someone to write code that would limit the image dimensions on your site.

    The image upload issue can also be due to having insecure content on your site (install Really Simple SSL plugin and configure) or if your vendors are logging in using a special form instead of the my-account page– they may not be getting logged in using a secure https connection properly.

    I did not do anything to Visual Composer- that is your site design/theme and the plugin Visual Composer. If you want those to show up properly, check that your theme is updated to the latest version and/or contact BuddyBoss and ask them for help.

    #65308
    Bridget Antwi
    Participant

    @FERVOUS

    Thanks for your response.

    Apologies, had I known there was no support on Sundays, I wouldn’t have expected a response. However, I would have hoped that I didn’t need to wait until Monday night to get a reply.

    As I’m paying for WC Vendors support, I thought you would be the best point of contact as you were the last person to work on the site. That’s all. I haven’t accused you of anything and I’m fully aware that you didn’t write that code.

    Thanks for your advice and for breaking things down.

    If possible, can you point me in the direction of your support opening hours and response time? So in future, I know how long the wait will be.

    Regards,
    Bridget

    #65369
    Anna
    Member

    @bridgeta
    Hello,
    I just wanted you to know that I had not altered anything beyond what I had been asked to do, aside from temporarily commenting out that image size code in your functions.php so I could upload Pro.

    I work 7 days a week here- I just happened to take some hours off on Sunday for Mother’s Day. 😉

    I try to reply within 12 hours to support requests- sooner if I can! Some of the delay is the fact that we are located in different countries, I think- I am in the USA, so if you are in the UK, I am about 8 hours or so behind you in time.

    Have you been able to try any of the debugging steps I suggested above? Were you able to get the image uploader working for your vendors?
    What about Visual Composer? All of the shortcode code you see on the front page (between brackets like this: [vc_blahblahblah] ) is from visual composer– it either is not active, or something has gone wrong with the styling for the Visual composer plugin on that page.

    #65424
    Bridget Antwi
    Participant

    Hi @FERVOUS no worries at all. I hope you had a great Mothers Day 🙂

    Yes, I’ve sorted out the Visual Composer stuff, but I’ve still got to figure out the error issue with the vendors. When I upload a product image as a vendor, the attached error message comes up, even after I change the image/size. After I log out and log back in again, sometimes the image uploader will then work. But it’s so temperamental, so it needs to be sorted before I launch. I’ve installed ‘Really Simple SSL’ but that hasn’t made much of a difference. So it may be connected to something else. Another issue I have is, when I go to upload a product, after I’ve filled out all the relevant info and go to ‘add product’ it logs me out. So annoying. I have to upload all of the info again.

    I’m not sure if these issues are connected but I’m really struggling to figure this out. I’ve got SO much to do before I launch lol. I’ve been working on this for almost a year.

    Anyway, thanks for your help Anna. I’m looking to hire a programmer to help with some of these issues (hopefully).

    Bridget

    #65463
    Anna
    Member

    @bridgeta
    1. Try deactivating WP Smush and see if the error persists.
    2. Are you vendors logging in via the my-account page or using the login form made by BuddyBoss? If the latter- try logging in as a vendor straight from the my-account page and see if the error is present (this can often fix the logging out issue as well). If this is the case, then please bring this to the attention of BuddyBoss as I have seen this often with their login form(s). For some reason the vendor is not being logged in properly via https and they get logged out when trying to perform vendor actions like adding a product or images.

    Let me know if either of these two debugging steps help us isolate the issue…

    #65747
    Bridget Antwi
    Participant

    @FERVOUS thanks so much for your tips. This has worked – both for the image upload and the logging out issue.

    I’ll drop BuddyBoss a line about their log in issue.

    Is there an area on the site where the vendor can register on the my-account page? When I go onto https://howtobowl.co.uk/register it just reverts me back to the home page.

    Thanks

    #65751
    Anna
    Member

    Hello,
    Yes- there is.
    Create a menu link to the my-account page… you can even call it register. https://howtobowl.co.uk/my-account/ If you are logged out, you will see the WooCommerce registration there, with the “Apply to Become a Vendor” checkbox also.

    https://howtobowl.co.uk/register leads you to the buddypress registration.

    #66024
    Bridget Antwi
    Participant

    @FERVOUS you are actually amazing – thanks so much for this!

    Now I just need to figure out how to redirect the login and register pages in the header to the my-account page.

    I have a couple more WC vendor related Q’s that I haven’t been able to find answers for when I’ve searched the forum. Can I ask you those questions here? Or should I open a new chat?

    Thanks,
    Bridget

    #66114
    Anna
    Member

    @bridgeta
    You will want to ask BuddyBoss about altering the links int he header.. I know there are some template files that have to be altered, and the my-account page used instead of the link to the buddypress registration pages or the modal login form buddyboss.

    You can ask other questions here in this thread also, yes. 🙂

    #66119
    Bridget Antwi
    Participant

    Thanks Anna @FERVOUS 🙂

    I opened another thread earlier today but please ignore that.

    This was my question: When a vendor marks a product as shipped, on the buyer’s order page it still says that the order is processing. I’ve only been able to mark the order as complete from the admin panel. How can the vendor mark the order as complete so that it appears as ‘complete’ on the buyer’s order page?

    Thank you,
    Bridget

    #66142
    Anna
    Member

    @bridgeta
    Only the site admin can mark the order as complete. Reason being, there can be more than one vendor in an “order”, so only the admin has permission to mark the whole order complete.
    The vendor can mark an item as shipped, and can send notes to the buyer via the pro dashboard > orders > order note
    However, the “complete” and “processing” statuses are from woocommerce- and as far as woocommerce is concerned, the whole cart is an “order”, so this can involve more than one vendor.

    #66243
    Bridget Antwi
    Participant

    Thanks @FERVOUS

    The reason I’m asking is because I want to product my site from spammers etc by hiding the product reviews input field (on the product detail page: https://howtobowl.co.uk/shop/candy-cake/)

    Is it possible to hide the product reviews input field for guest users, so the input field will only display if the user is a registered member?

    Thanks,
    Bridget

    #66262
    Anna
    Member

    @bridgeta
    I think that is the WooCommerce reviews- which are different from our vendor reviews/feedback.
    You can disable it entirely and just use our vendor feedback, or have it set to only show for verified buyers of the product. wp admin > woocommerce > settings > products > general: Reviews

    #66470
    Bridget Antwi
    Participant

    Thanks Anna @FERVOUS 🙂

    #67578
    Bridget Antwi
    Participant

    Hey Anna @fervous, wanted to ask a quick question about the variations tab on the ‘add a product’ page (not sure if this is a wc vendors issue).

    When I select ‘variable product’on the ‘add a product’ page, it produces a list of options under the variations tab, however, when I select an option and press ‘go’, it doesn’t actually do anything. Instead, this message keeps coming up ‘Before you can add a variation you need to add some variation attributes on the Attributes tab.’

    I’ve added attributes from the admin page (sizes), but they don’t seem to appear on the ‘add a product’ page – I’m clearly not doing something right.

    Please can you tell me:

    1) How can the vendors create ‘terms’ so that they can add these terms to their product? (e.g. small $10, medium $20, large $30)
    2) How I can remove/hide the list of options under the variations tab (except perhaps terms)

    I hope this makes sense.

    Thanks v much,
    Bridget

    #67599
    Anna
    Member

    @bridgeta
    Hello,
    Hmm well your Attributes tab is not showing according to that screenshot.. do you have ti disabled, perhaps? wp admin > woocommerce > wc vendors > product form

    You first need to add attributes for the product, and terms (either pre-made terms from admin, or vendor created terms of you have that enabled).

    Then, you go to the Variations tab, and “create variations form all attributes”.

    TO allow your vendors to create terms.. go to: wp admin > woocommerce > wc vendors > product form : scroll down to: Capabilities (Allow vendors to add attribute terms. ( This does not allow vendors to add attributes ))

Viewing 23 posts - 1 through 23 (of 23 total)
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