NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
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Hi everyone, I seem to be having a problem with adding product images. I use WC Vendors Pro for my site and so far a vendor is not capable of uploading product images. You will see in the image below that the “add product gallery lightbox” does not pop out. Instead it is pushed to the bottom of the page underneath the overlay and hence cannot be reached. Is there any way of correcting this?
Hello John,
Please provide your WooCommerce System Status (wp admin > woocommerce > system status)Have you tried any of the standard debugging steps so we can identify if this is a theme or plugin conflict?
https://www.wcvendors.com/help/topic/read-before-requesting-support/Please switch to the storefront theme and test to see if the image uploader works correctly. https://wordpress.org/themes/storefront/
If not, please deactivate all plugin except WooCommerce, WC Vendors and WC Vendors Pro- then test.
- The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.