Home Forums Stripe Commissions & Gateway Support Issues with commission

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #32572
    Shan
    Participant

    Hi there,

    1. I am having issues with stripe commissions. The commission for the vendor is set to 20%, although vendors receive 100% via Stripe…however, when it goes through Paypal the vendors receives commission correctly, which is 20%.

    2. Test mode doesn’t work for Stripe, only Live mode works. When making a transaction on Test mode, it gives this error: Error: No such customer: cus_8TPnvq1PAEwLsp; a similar object exists in test mode, but a live mode key was used to make this request.

    Thanks!

    #32581
    WC Vendors Support
    Participant

    Hi Shan,

    1.) Not really being too descriptive here, give me something I can replicate…..

    2.) That means your vendor connected to Stripe while you were in test mode, or in live mode, and you are using the opposite. Disconnect the vendors stripe account by logging in as them (see “User Switching” plugin), going to their Pro Dashboard > Settings > Payment and disconnecting them.

Viewing 2 posts - 1 through 2 (of 2 total)
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