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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #67191
    Stefan Bolboceanu
    Participant

    Hello support,

    I have a few issues after the last update and I would appreciate if you can help/advise as soon as you have a free moment (I bet you’re busy :)).
    ***Issues after the update:
    1. Coupons
    -When creating a fixed product discount coupon (e.g $2 off), the coupon code will deduct whole amount of my basket (excluding the shipping fee) (e.g. if the basket subtotal is $10, the coupon will cancel $10, not $2)
    -When using a percentage discount coupon, it seems to work fine
    a. Can you please advise regarding the fixed product discount coupons. What might be the reason for canceling 100% of the basket value?
    b. Can you please explain how I can setup a coupon for free shipping (to cancel the shipping fee regardless the value). When I create a coupon and tick the box for “Allow free shipping” it has no effect.

    2. Free shipping order / Free shipping product are not working at all
    I opened a topic about this issue (before noticing the others) but I didn’t hear from Anna for about a week, so it might be worth it to explain again and maybe you can advise here.
    *Every time I am going over the threshold set for Free shipping order / Free shipping product, I still have the delivery fee (is not canceled). I heard that other users have the same issues.
    a. Can you please let me know if this is a bug and if you are planning to fix it soon?

    *In Woocommerce/Settings/General I have selected United Kingdom as “base location” and “sell to specific countries” = United Kingdom.
    b. I didn’t add any shipping zone in woocommerce / settings / delivery. Is it enough to have UK as base location? Do I need to add UK as a shipping zone as well?

    ***Other questions:
    3. Internal messaging system
    When admin sends a notification email to an user regarding a message received via the internal messaging system, the sender of the email is wordpress@MyWebsite.com instead of admin@MyWebsite.com.
    a. Can you please explain how can I change this? Is WC Vendors who control this email or I should contact BuddyBoss? (I am using Social Marketplace theme from Buddyboss)

    4.Vendor Dashboard / Settings / Payments: Ho can I hide Paypal address from frontend? I am using Stripe plugin and don’t want to confuse the vendors

    5. I was wondering if the admin can setup a discount coupon for the whole platform…I did a bit of research on the forum and I found this: https://www.wcvendors.com/help/topic/general-coupon-question/ where Anna says: “Admin created coupons will not work properly with commissions calculation. We will be working on this is n the future- but for now, we only support vendor created coupons with WC Vendors Pro.”
    We are about to launch the website and a general coupon for all stores will help at the beginning. I was thinking to ask the vendors to create the same discount code, but once one is created, the other vendors can’t create an identic coupon because this already exists.
    Q: Do you have any suggestions about how I can achieve something similar until you guys will work on this feature?

    Looking forward to hearing from you.

    Cheers
    Stefan

    #67232
    Anna
    Member

    Hello,
    1. I will test this and see if I can replicate the issue with the fixed price coupons. That definitely should not be happening. And as far as free shipping- I did not think this was meant to create a free shipping coupon, but rather also allow free shipping to be given in tandem with the coupon. I will research this though so that I can know for certain. I have also seen this question before form other users.

    2. I have seen this reported– however if I set the free shipping threshold on my dev site, it is working properly. You are finding that neither the free shipping over “x” amount on the product level and the “order” level are working on your site? Are you using ONLY Vendor Shipping (no woocommerce methods)?

    3. This is a buddypress plugin thing, not us…. but you can set the send from email to your admin email easily by using this plugin: https://wordpress.org/plugins/wp-mailfrom-ii/

    4. For WC Vendors Pro, you can hide this using the settings in admin: wp admin > woocommerce > wc vendors > settings form , and also wp admin > woocommerce > wc vendors > signup form
    You’ll see a checkbox called “paypal email”. Check it. 🙂

    5. I wish I had an option for you– but at this time, only the vendor coupons will work properly with commissions calculation at this time. The WooCommerce or “universal” coupons will not work properly. The only advice I would have would be to encourage your vendors to participate and offer a 10% off coupon by creating a coupon– say using their Store name and 10.. like JOESHOP10 .. so that they are participating in a site-wide sale. Not ideal, I know..

    #67284
    Stefan Bolboceanu
    Participant

    Hi Anna,

    Thanks for your reply. I really appreciate!
    1. From my experience (I am not an expert though…) I know is almost impossible to replicate the issue on your dev site. I can create an admin account on our website for you and you can easily see what’s the issue with the fixed price coupons (Just to mention here that I didn’t have any issues before the update). Just let me know.
    Regarding the free shipping I understand your point which make sense now. If I go in backend Woocommerce/coupons and try to edit an existent coupon the “allow free shipping button” has this explanation: “Check this box if the coupon grants free shipping. A free shipping method must be enabled in your shipping zone and be set to require “a valid free shipping coupon” (see the “Free Shipping Requires” setting).” This is not very clear in my opinion. In any case, the vendors don’t have this explanation in their dashboard, but I assume I can add something easy to understand after you confirm the exact role of the “allow free shipping” checkbox when creating a coupon.

    I also don’t really understand the “email restriction” option when creating a coupon. If you can explain this would be great!

    2. I have seen this reported– however if I set the free shipping threshold on my dev site, it is working properly. You are finding that neither the free shipping over “x” amount on the product level and the “order” level are working on your site? Are you using ONLY Vendor Shipping (no woocommerce methods)?
    2. As I said previously, in my opinion the best thing to do is to give you admin access and see exactly what’s the issue. I don’t have too much custom coding on my website and I am pretty sure is nothing to interfere with this issue. If it’s something wrong on our side…I am willing to pay for your time. I just want to get this fixed because it’s such an important feature.
    *Neither of those two options are working.
    According to my understanding, ***free shipping order = the shipping is free when the total amount of that specific order is over “$X”
    ***free shipping product = the shipping is free when the total value order for that specific product is over “$X” (e.g. if a pen costs $1 and my threshold for free shipping is $5 I have to order 5 pens to qualify for free shipping)
    Can you please confirm if the above is correct?

    *I can confirm I am not using any Woocommerce shipping methods. *In Woocommerce/Settings/General I have selected United Kingdom as “base location” and “sell to specific countries” = United Kingdom.
    b. I didn’t add any shipping zone in woocommerce / settings / delivery. Is it enough to have UK as base location? Do I need to add UK as a shipping zone as well?

    3. Thanks for suggesting me that plugin. I will probably need to install it just for this specific notification. Apart of this, all emails the system sends to users have the sender admin@MyWebsite. I’ll contact Buddyboss first 🙂

    4. Thanks! Paypal is not there anymore 🙂

    5. I thought is a plugin somewhere doing this…I will probably don’t charge the vendors commission in the first week after launch in order to motivate them to create a coupon code to attract more customers. I will try to find the best way to do it until launch…

    Looking forward to hearing from you.

    Best,
    Stefan
    P.S. :
    I just want to share with you my user experience on your website 🙂
    When I first started reply to your message, I wrote quite a few lines for the first two points, after that I clicked the plugin link you’ve sent me. The link didn’t open in a new tab and when I pressed back everything I wrote disappeared. Quite frustrating at the time, because I had to write everything again…I noticed the same thing with my website when opening external links and I found this plugin: https://wordpress.org/plugins/open-external-links-in-a-new-window/
    I thought would be good to share this with you and maybe you can install this plugin or perhaps you can custom code something (I don’t have the skills and I would probably go for the plugin) in order to avoid similar things with other users :))

    #67748
    Stefan Bolboceanu
    Participant

    Hi Anna,

    It’s been about 5 days since I my last reply. I would appreciate if you can reply to my first two issues (no 1 and no 2)

    Looking forward to hearing from you.

    Stefan

    #67763
    Anna
    Member

    @cakecompare
    Stefan,
    I apologize- I am not sure why I missed your reply.
    1. I just replicated this on my Dev site and I will be reporting it as an issue that we can investigate. I added a coupon for a fixed $2 off. Added the coupon at checkout. It did not take a flat $2 off, but rather $2 off each product. I believe the intention of the coupon is to take a flat $2 off once; if I am mistaken, then I will let you know. If I am not mistaken, then it needs to be fixed.

    2. Your WC settings sound like they are fine.

    According to my understanding, ***free shipping order = the shipping is free when the total amount of that specific order is over “$X”
    ***free shipping product = the shipping is free when the total value order for that specific product is over “$X” (e.g. if a pen costs $1 and my threshold for free shipping is $5 I have to order 5 pens to qualify for free shipping)
    Can you please confirm if the above is correct?

    free shipping order: yes– but to clarify: if a customer orders over that amount from THAT vendor, free shipping is applied for THAT vendor’s products not for the entire cart order if there are more vendors’ items in the order..

    free shipping product: yes- you understand that correctly.

    I tested again and– these both are working exactly as they should on my dev site. So- yes, if you would create admin login credentials for me and set them in a private reply, I can take a look at your configuration and see if I can determine why this may be occurring on your site. Again- I have seen it reported sporadically (it is working for most users), but so far have not been able to replicate nor isolate the issue. It must be either site specific or a combination of something- perhaps a plugin or something in the settings- that is causing this to not be applied properly.

    Please clarify before I test more:
    The ignored “free shipping” settings.. Are these the default shipping settings that the vendors have set in their store settings? (pro dashboard > settings > shipping) or are these product overrides that are set when listing a product using the front-end product add/edit form? Or both? What about if the rates are set in admin (users > vendorname )?

    Thank you- hopefully we can figure out why this is occurring on your site.

    PS: thanks for the feedback. Odd- when I follow and link and come back, my types info is usually still there. I can try to make sure to add a target_blank for the links or make sure they open in a new tab or window in the future. That is annoying to lose all that you had typed!

    #67775
    Stefan Bolboceanu
    Participant

    Hi Anna,

    No problem at all. I thought you might missed my previous reply, that’s why I’ve sent you the reminder 🙂
    Regarding my issues:
    1. You said your fixed coupon applied $2off for each product…On my website is canceling the total value of basket (excluding the delivery fee). Initially I tried with one product only and after your reply I tried to add two different products from the same vendor and my coupon is canceling again the total basket value.

    2. I wanted to ask you about this initially, but after that it made sense because the settings are at store level 🙂 Thanks for confirming this anyway. I can’t test it now, but after we’ll fix this issue I would like to try with products from two different vendors in the same basket with total order value from each vendor being higher than the threshold to see if the system will cancel the delivery fee from both vendors. I hope it will…
    ***Thanks for clarifying the role of free shipping order and free shipping product

    “Please clarify before I test more:
    The ignored “free shipping” settings.. Are these the default shipping settings that the vendors have set in their store settings? (pro dashboard > settings > shipping) or are these product overrides that are set when listing a product using the front-end product add/edit form? Or both? What about if the rates are set in admin (users > vendorname )?”
    ***Initially these shipping settings were only at the store level. I’ve added them at product level as well and the coupon is still acting in the same way (deducting the total value of basket regardless the value of the coupon)
    Unfortunately I can’t see the options of “free shipping order” and “free shipping product” in backend (users/vendorname/edit)

    I will send you a private message with the admin login credentials.

    Thanks
    Stefan

    #68129
    Stefan Bolboceanu
    Participant

    Hi Anna,

    I was wondering if you’ve had a chance to login on our website…

    Thanks
    Stefan

    #68381
    Stefan Bolboceanu
    Participant

    Hi Anna,

    Do you have any news for us?

    Thanks
    Stefan

    #68612
    Stefan Bolboceanu
    Participant

    @fervous Anna,

    I would appreciate a reply here if possible. Please let me know if you can help us with this issue or not. It’s been 10 days since we didn’t hear from you…

    Stefan

    #68671
    Anna
    Member

    @cakecompare
    Hello,
    There have been alterations made to your shipping screen.
    The Pro Dashboard screen is missing the international column. What other alterations were made?
    I do see that the Free Shipping Order is not applying.. however I also see that when I go to the cart, the shipping is not showing until I go to checkout.
    Your settings in admin for Vendor Shipping are fine.
    If you disable the local pickup option.. does the Vendor Shipping functions properly? After WC 3.0++ we have had some difficulty with any woocommerce methods aside form free working with Vendor Shipping.

    charge once: “once per product for national shipping, even if more than one is purchased” but when I have two different products from this vendor in the basket, the shipping fee is times two (it applies for each product). Am I missing somethin here?

    This is if more than one of THE SAME products is purchased. So QTY 2+++ of the same product. Not if more than one of any products from the vendor are purchased.

    #68834
    Stefan Bolboceanu
    Participant

    Hi Anna,

    Sorry for my late reply. For some reason I didn’t receive any notification on my email. I quickly wrote an email to or developer to answer your first few questions. Regarding this:
    “If you disable the local pickup option.. does the Vendor Shipping functions properly?”
    I disabled the local pickup option (which was custom made) and I still have the same issues.

    Thanks for explaining me how “charge once per product…”. It’s all clear now.
    I am wondering if is there any way for the buyers to pay the shipping fee just once if they’re buying two different products from the same vendor or if you are planning to add this option in the near future.

    I will get back to you to let you know which alterations were made to the shipping screen and dashboard ASAP.

    Thanks
    Stefan

    #68854
    Anna
    Member

    @cakecompare
    Hi Stefan,

    I am wondering if is there any way for the buyers to pay the shipping fee just once if they’re buying two different products from the same vendor or if you are planning to add this option in the near future.

    In the future- yes. We are working on some more possibilities for shipping; we may have some options soon- others will need to wait until we have been able to re-write some of the core code in Pro and how commissions is calculated. For now, we did add the Max per Order, etc. options for Pro 1.4+.

    #68928
    Stefan Bolboceanu
    Participant

    Hello Anna!
    I’m the developer who worked on Stefan’s site.
    Thanks for your help so far!

    The Local Pickup is a custom woocommerce shipping method which I added using some code, but it is very basic and has no options and is basically just a “free shipping” option. (Local pickup will put 0 as shipping costs and the vendor will see that the product doesn’t have to be delivered but rather collected in the store).
    In any case we have deactivated it and it didn’t solve the problem..

    We did a number of customizations other than that but they are mostly just additional fields for products and store (and hide some options that we didn’t need, like the downloadable products), and the fact that the international shipping is not visible in the dashboard. For that I used some code from this forum in order to hide these options, and it was only something which won’t print out the html of the fields. I mean that the code is not touching any logic behind and related to the international shipping. It is just not displaying the fields.

    Then other customizations are related to the checkout validation, because we’ve added a field for the preferred delivery date, and the code will ensure that the product min-notice-days (a custom field in products) allows for the selected delivery date. this is hooking wc validation and if failing it will trigger a wc checkout validation error and add it to the list of errors (like when you don’t check the “accept terms&conditions”).

    for my understanding, none of the above nor other customisations that I made are touching the logic which calculate the price. It could have been the local pickup conflicting with that process, but apparently it’s not because it is deactivated now and still doesn’t work as expected

    regarding the shipping options not showing in the cart but only in checkout, I think there was a simple setting for that (something like “show shipping in cart”) but I couldn’t find it now.. I can’t see any custom code which would hide it neither, and I don’t recall having coded anything to do that..

    I hope these information will help and give some hints to locate the cause of the problem.
    let me know if you need to know anything else
    Regards
    Andrea
    Andrea

    #69534
    Stefan Bolboceanu
    Participant

    Anna @fervous

    I bet you’re busy, but I would appreciate if you can give us your opinion regarding my previous message. This features are quite important for us and it will be a shame if we can’t make this work…
    If you need more details or explanations, please feel free to ask.

    Thank you!

Viewing 14 posts - 1 through 14 (of 14 total)
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