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- This topic has 16 replies, 5 voices, and was last updated 6 years, 8 months ago by
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Hi,
I recently moved web hosts, and how I am getting the message that the license activation system has been disabled (per attached image).
WC Vendors Pro has detected you are running on your http://www.wcvendors.com. The license activation system has been disabled.
I can’t find where to reactivate the license. Also, I realize I will need to upgrade MySQL to at least v5.6 (working on that now), but reckon this error may be beyond that since the message insists I’m from http://www.wcvendors.com when in fact I’m not.
Any help would be appreciated.
Thanks!
Just an update that the database had been updated to 5.6. (Same issue remains, though.) Thanks.
Also, I didn’t realize the first post was public, so I deleted the screenshot of our admin dashboard (and moved it here). I was hoping the first post was private for support only.
@nicholas
Could you send an admin password & login in a private reply?
I deleted your prior activation on our end; it was still activated. That may help; if not, I can login and try to get it activated for you.Nicholas,
Ok- I still cannot get into the admin with that login. And if I try directly to wp-admin it redirects me to the my-account page.
So..
If you go to your account here: https://www.wcvendors.com/my-account/downloads/
Get your KEY
then go to:
wp-admin > settings > wc vendors pro license
Try activating it again.Hopefully it will not give you the http://www.wcvendors.com message again.
If it does, try manually updating to v1.4.3 and see if it works:
To manually update Pro:
1. back up your site (optional safe measure)
2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
5. Immediately upload the new Pro version zip you downloaded from my-account.
6. Activate! ?@nicholas
Ok- no it is not letting me enter the license key since it thinks you are running on a local host.
I wonder if this is due to the server perhaps? the cloudways?
I will check with our lead developer and see if there is a way I can disable the local host check in Pro. I looked but was unable to locate exactly how he had this coded in.Hello,
Looks like the code is functioning when it shouldn’t for everyone else. There is a line in
includes/lib/class-wc-software-client.php line 198
It currently reads
if ( in_array( $_SERVER[ ‘REMOTE_ADDR’ ], $whitelist ) ){
change it to
if ( in_array( $_SERVER[ ‘SERVER_ADDR’ ], $whitelist ) ){
and see how you go.
If not cloudways is reporting your server host name in php some funky way. Please report back and let me know if that change fixed the issue.
cheers,
Jamie.
Hi Jamie,
Thank you for looking into this. Yes, I too am just relieved the code is functioning despite the error/warning, whch I did too reckon it shouldn’t have worked for everyone else. I also hope the fact that the site was migrated from a WHM/CPanel account and onto this (Cloudways control using DigitalOcean droplet) doesn’t have anything to do with it.
I have done what you instructed and changed the line (and commenting-out the previous line). Additionally, I purged Varnish from the server and restarted it. Unfortunately, the symptom persists.
I have indeed tried to engage Cloudways into this and they have tried (in their limited capacity in the context of the plugins) to look into it, but to no avail.
I hope that helps? (Please let me know if you prefer to have server admin access, and I’ll be happy to set such an account for you.)
All the best,
Nicholas
Update: I got a very confident note from Cloudways about replacing the same line, then moving on to other things as if they were sure this was the fix. And sure enough, the moment I changed it, that fixed it. The message is now gone, and I didn’t even have to restart the server. I reckon they knew about it directly based on your (Jamie’s) earlier assessment.
This is their fix:
Hi Nicholas,
Sorry for the delay, regarding wcvendors, can you please replace code with this :
if ( in_array( $_SERVER[ 'HTTP_X_REAL_IP' ], $whitelist ) ){…
Noting this here to update you but also in the off chance that it helps with WCV going forward.
Speaking of which, may I just ask, will you be adapting that to WCV-Pro or is this specific enough for my/our install that I will need to update the plugin manually like this at every upgrade/update?
Thanks!
Nicholas
@nicholas
Glad it is working now! 🙂
Jamie has added that to the Pro core, so it’ll be part of the next update.Thanks, Anna! That’s awesome to know. (And a relief.)
Please do extend my gratitude to Jamie as well.
All the best,
Nicholas
@nicholas
Awesome! 🙂I have the same problem with the site on a cloudways server – since most of this thread is marked private, could you let me know too how to solve it? Thanks!
Hi, I am Saud Razzak the WordPress community manager at Cloudways. Can you please let me know about your issue?
I am using version 1.4.4. of the WCV Pro and the message “WC Vendors Pro has detected you are running on your http://www.wcvendors.com. The license activation system has been disabled.” appears.
Hello,
This issue will no longer be present once we release our next update.
We had built-in a check for local installs, but it seems to be triggered far to often on certain hosts that are not local installs.
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