Home Forums WC Vendors Pro Support license in use on another site

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #70544
    Joseph Hobely
    Participant

    it really isn’t but i reset my site and it thinks that it is still logged in. i apologize i did this earlier this month. thanks in advance

    #70545
    Joseph Hobely
    Participant

    in other words if that wasn’t clear i just need to deactivate the product so i can reactivate it again thanks.

    #70558
    Anna
    Member

    @ugenesis-1
    Hello,
    Ok- I have deleted the activation on our end so you should be able to activate it again now.

    #72971
    Joseph Hobely
    Participant

    hi this just happened again but i see it may be that it expired at this point how much is the renewal

    #72972
    Joseph Hobely
    Participant

    Im sorry this keeps happening i just had a few plugins to delete because of issues. I’m about ready to launch now but i need the vendors plugin to work please help

    #73008
    Anna
    Member

    Hello,
    Ok- I have reset it again.

    #73241
    Joseph Hobely
    Participant

    ok so i did see that my license was out of date so i purchased another i deleted the first plugin because it was not allowing me to set the new license number. Probably the wrongg thing to do because now when i try to install the new one my site keeps giving me a “file size exceeding php. limit” please help im so close to finally being done.

    #73371
    Anna
    Member

    Hello,
    Please see if your host will increase the allowed maximum php limit.. if you describe this issue to them they should be able to assist.

    #73432
    Joseph Hobely
    Participant

    Hi,
    I just reset my site to the backed up version before i un installed the plugin and all is good with the plugin install. The issue now is that the plugin is not recognizing the license as valid. Please advise.

    Thanks again,

    Joseph Hobley

    #73508
    Anna
    Member

    @ugenesis-1
    Hello,
    Would you please private reply with an admin login & password and I can try activating the license for you?
    what version of Pro do you have now with the backup?

    #73512
    Joseph Hobely
    Participant

    correction on the last post. Everything is not ok when activate that plugin now it breaks my site everything else is running as expected. ill see what host support can do and ill write back afterwards. thanks again.

    dont know if i sent this earlier but I’m attaching this new note.

    The user name is joseph the password is testing1

    #73513
    Joseph Hobely
    Participant

    so i haven’t heard from hosting yet but i figured i would get better help from you thanks for the quick reply

    #73642
    Anna
    Member

    @ugenesis-1
    Ok- I was able to get your Pro installed and the license activated. You should be all set.
    Word of advice– you have 74 active plugins- some of them pretty heavy ones.
    If you find your site is slow or you start having issues/conflicts, you may wish to consider scaling down the amount of plugins you use for best results.

Viewing 13 posts - 1 through 13 (of 13 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.