Home Forums WC Vendors Pro Support License policy and "old" issues

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #63724
    Adri Oosterwijk
    Participant

    Hi,

    A long time ago (at least in my opinion) I have opened a thread in the Free support area. I was stunned and annoyed that there was such a big lack of interest in solving the issues reported. Stronger than that there was even no useful reply. Beware, I’m well aware of the fact that it is a lot of work and that there is a lot of effort involved in keeping a stunning product as WCVendors alive and up to date. I simply ask you to look at it for once from my perspective…….

    Here is the link to that thread: https://www.wcvendors.com/help/topic/productdata-unresponsive-when-wcvendors-is-active-wc-2-7-beta3/

    As it was on my timeline to buy your plugin, I took the risk hoping that the mentioned issues did not appear in the Pro Version. No luck. It is still the same. Next to that I am not able to activate my license because I’m developing on my http://www.wcvendors.com machine. Bummer. Now I’m missing the auto updates. But what’s more you guys and girl are telling me that I’m not entitled to support because WCVendors Pro is not activated. How is that possible…..? I bought it, I paid for it so, what is your interest for excluding a http://www.wcvendors.com user? Of course it is my intention to put the whole site online, but only when I’m confident that it can run as flawless as possible ant I’m not at that point right now.

    Short….. please, please look into the issues described in the link above and answer me. At least answer me!

    Best wishes,

    Adri

    #63758
    Anna
    Member

    Adri,
    You do not need to have your license key activated on your development site.
    I can see that you have purchased WC Vendors Pro, and you will receive support. I do not recall ever telling you that you could not receive support if you were in development and could not have your license activated on your site. If I did, then I was wrong– you will receive support for your site if you have purchased the WC Vendors Pro license.

    Once you have finished with the development of your site and love to a live site, then you can activate the license and receive the update notifications.
    Until then, to get notifications of updates, you can subscribe to this thread: https://www.wcvendors.com/help/topic/pro-updates/ , download the latest version and update manually.

    To manually update Pro:
    1. back up your site (optional safe measure)
    2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
    3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
    5. Immediately upload the new Pro version zip you downloaded from my-account.
    6. Activate! ?

    …………………………..
    As for your previous support questions:
    Regarding the refunds/partial commissions issue.. that I will need to look into. I recall my team expressing that this was not possible; however, I will check again to be sure. I do see in the previous thread that Ben also did open an issue to check on this.

    1) The sold by labels are shown on the Order Confirmation Page, on the New Order Email and the Order Complete email also when the option on the settings page is set to “No Show”.

    Is this still occurring? For Pro, if you use the code in the KB to remove these “sold by” areas, is the sold by still showing? https://www.wcvendors.com/kb/removing-sold-by-on-your-site/

    2) The order date in the Orders Table on the Vendors Dashboard page looks weird.

    Is this happening with Pro? Or the FREE dashboard table? when I go to the tables on my dev install this is not happening with either of them..

    #63804
    Adri Oosterwijk
    Participant

    Hi Anna, good to hear from you.

    About the updates and support remark. When I upload to an online test spot I get the message shown in the attached screenshot. For me this message was confusing. I can only use that spot for test purposes and I did not want to register anything to it. But… great that I do get support and updates. I will subscribe to that thread right away.
    On my local development site I got the message that the activation system is disabled

    The sold by labels are still shown for sure (see screenshots). Also in PRO with the last updates installed. I also had that piece of code in my functions.php as I stated before but that does not help. I copied it again to eliminate the change that the snippet was changed but no avail.

    The weird date display is gone as I mentioned in my reply of march 13th of the other thread. I think this was a WooCommerce 2.7 Beta issue (a lot of date issues were mentioned on the WooCommerce Github.

    The partial refunds is indeed a challenge. I do know that the makers of several EU VAT Compliance plugins had their difficulties as well. They did came up with a solution however (more or less successful).

    I can imagine however a sort of function that calculates the remaining percentage of the fee and change the amount in the commission table accordingly. A formula like this could work: remaining commission = original commission * (refund amount / original sales amount). Or something like that.

    So, thanks again for responding and good luck with finding a solution.

    Best wishes,

    Adri

    #65293
    Adri Oosterwijk
    Participant

    Hi Anna,
    Anything new to mention about the above.
    At least, let me know what the status is. As for now there is nothing but silence…..

    Adri

    #65358
    Anna
    Member

    @adrioosterwijk
    Hello Adri,
    I do not have any news regarding the partial refunds. There have not been any changes made at this point.

    As for the sold by in the order emails and the order details page- I am checking on this to see if the hooks or filters have changed, since that code snip from our kb is not working to prevent the sold by form showing up.

    I need to test this on a live site so I can see emails, so please allow me the time to set up a live site rather than local testing site so I can test the filters and try a different process to remove these sold by instances.

    #65769
    Adri Oosterwijk
    Participant

    Hi Anna, thank you for your reply. I hope there will be a solution for the “partial refunds” issue. I’m curious and hopeful where you will come up with.

    About the sold by issue, maybe this is helpfull:
    When debug mode is on I get the following messages:

    Notice: Undefined property: WCVendors_Pro::$wcvendors_pro_store_controller in /Users/adri/Documents/websites/htdocs/wp-content/themes/twentytwelve-child/functions.php on line 913

    Notice: Undefined property: WCVendors_Pro::$wcvendors_pro_store_controller in /Users/adri/Documents/websites/htdocs/wp-content/themes/twentytwelve-child/functions.php on line 914

    Notice: Undefined property: WCVendors_Pro::$wcvendors_pro_store_controller in /Users/adri/Documents/websites/htdocs/wp-content/themes/twentytwelve-child/functions.php on line 915

    Notice: yith_wcwl_products cookie cannot be set – headers already sent by /Users/adri/Documents/websites/htdocs/wp-content/themes/twentytwelve-child/functions.php on line 913 in /Users/adri/Documents/websites/htdocs/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 735

    Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /Users/adri/Documents/websites/htdocs/wp-content/themes/twentytwelve-child/functions.php:913) in /Users/adri/Documents/websites/htdocs/wp-content/plugins/wc-vendors/class-wc-vendors.php on line 137

    The mentioned lines 913, 914, 915 are coming from my functions.php and are those lines:
    remove_action( ‘woocommerce_after_shop_loop_item’, array( $wcvendors_pro->wcvendors_pro_store_controller, ‘loop_sold_by’), 8 );
    remove_action( ‘woocommerce_product_meta_start’, array( $wcvendors_pro->wcvendors_pro_store_controller, ‘product_sold_by’), 8);
    remove_filter( ‘woocommerce_get_item_data’, array( $wcvendors_pro->wcvendors_pro_store_controller, ‘cart_sold_by’ ), 8, 2 );

    I hope it is helpfull.

    Best wishes,

    Adri

Viewing 6 posts - 1 through 6 (of 6 total)
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